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Frankie Halpin

Trouble with Logging in to my account(s)

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One of my very first SL accounts I can't seem to log into any more and he has L on him that I sent to him hoping to upgrade his body and skin.  Im no idiot...I have written down all of my passwords in a book.  the password I have is correct...but sl is telling me its wrong.  then I know you guys are robots...but you need to have people on call for these sort of issues if there is RL monies involved then customer support should be 24/7.  Also...its not my net or connections.  I hope there is someone out there who can render real assistance.   Thank you.  F. Halpin
Also, Ill inform you of the accounts in question my main one is fine.

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2 minutes ago, Frankie Halpin said:

One of my very first SL accounts I can't seem to log into any more and he has L on him that I sent to him hoping to upgrade his body and skin.  Im no idiot...I have written down all of my passwords in a book.  the password I have is correct...but sl is telling me its wrong.  then I know you guys are robots...but you need to have people on call for these sort of issues if there is RL monies involved then customer support should be 24/7.  Also...its not my net or connections.  I hope there is someone out there who can render real assistance.   Thank you.  F. Halpin
Also, Ill inform you of the accounts in question my main one is fine.

We are just residents here.  You should file a support ticket with LL to help with your account access  Support

Can your alt account log in to?   https://secondlife.com

 

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12 hours ago, Frankie Halpin said:

One of my very first SL accounts I can't seem to log into any more and he has L on him that I sent to him hoping to upgrade his body and skin.  Im no idiot...I have written down all of my passwords in a book.  the password I have is correct...but sl is telling me its wrong.  then I know you guys are robots...but you need to have people on call for these sort of issues if there is RL monies involved then customer support should be 24/7.  Also...its not my net or connections.  I hope there is someone out there who can render real assistance.   Thank you.  F. Halpin
Also, Ill inform you of the accounts in question my main one is fine.

If you are SURE you are entering the password correctly (Caps Lock off, etc), then it is possible your account has been compromised.  This usually happens because you clicked on a phishing link and entered your login information on a page that looked legitimate, but wasn't.  If you suspect this, immediately follow the instructions here: http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5 (What to do if your account has been compromised)

"...I know you guys are robots..."  Um, no.  We're not.  We're residents like you.  Wait...are YOU a robot?

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