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I can't Buy Lindens


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Is it by any chance a prepaid card or a debit card?  If so, it will not work.  Your card may have been acceptable in the past, but when it was renewed/reissued recently, it was treated as a new card.  Linden Lab's credit processor changed well over a year ago, and new prepaid or debit cards have not been allowed since then.  Your best option may be to open a PayPal account, verified by your bank account, and then use your prepaid card to add funds to it as necessary.

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If it is a true credit card, you can also contact Billing Support.


Billing team is available from 6am to 3pm PST, Monday through Friday.

Local Toll-Free numbers (for Billing issues)

US/Canada: 800-294-1067 FREE

France: 0805-101-490

Germany: 800-724-4552 FREE

Japan: 800-100-3060 FREE

Brazil: 800-878-3076 FREE

Spain: 90-083-9074

UK: 800-086-9081 FREE

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277


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