Help! Random disconnects from SL every 10 min.

[IrisTheGreat]

I am having a weird issue with my SL, i am from latin america and theres a problem i can't solve. My account doesn't stop crashing or disconnecting every 10 mins from SL with no reason at all.... what's happening? help me!

 

I'm not having a internet problem, my internet works fine... the problem comes from SL and i have no idea of what's going on...

[Rolig Loon]

There are several possibilities, but it will be hard to diagnose well without knowing more about your computer and how you are connected to the Internet.  One of the scariest possibilities is that you are overheating your graphics card or your CPU.  SL puts a fairly heavy demand on a graphics card, so you should expect yours to increase in temperature. If it is running consistently at more than about 80 degrees C, though, you can be causing serious (and expensive) damage.  Your computer should try to prevent overheating by aborting the program that is causing the trouble.  That may be what is happening to you now.

You can download a free temperature monitor program from the Internet (use Google).  Be sure to clean your computer regularly with a can of air.  While you have it open, check to be sure that all of your fans are spinning freely. If you are using a laptop, you may not be able to clean it yourself, so you should take it to a professional. Always keep plenty of air space around a laptop -- never use it on your lap.

[Chase01]

Actually SL puts a lot of demand on the processor; irregardless, before jumping to a conclusion of overheating ... Are you having this issue with any other games; anything that would put the system under load? If you don't have any games on your system you can download some free demos off of steam and see if they also cause any issues.

Which viewer are you using and have you made any recent changes to either drivers or hardware on the system?

What are your system specs?

[LittleMe Jewell]

Top of your viewer - click Help and About.  Copy the info and paste it here.  That will give us the basics of your computer.

[IrisTheGreat]

16 hours ago, Rolig Loon said:

There are several possibilities, but it will be hard to diagnose well without knowing more about your computer and how you are connected to the Internet.  One of the scariest possibilities is that you are overheating your graphics card or your CPU.  SL puts a fairly heavy demand on a graphics card, so you should expect yours to increase in temperature. If it is running consistently at more than about 80 degrees C, though, you can be causing serious (and expensive) damage.  Your computer should try to prevent overheating by aborting the program that is causing the trouble.  That may be what is happening to you now.

You can download a free temperature monitor program from the Internet (use Google).  Be sure to clean your computer regularly with a can of air.  While you have it open, check to be sure that all of your fans are spinning freely. If you are using a laptop, you may not be able to clean it yourself, so you should take it to a professional. Always keep plenty of air space around a laptop -- never use it on your lap.

 

11 hours ago, Chase01 said:

Actually SL puts a lot of demand on the processor; irregardless, before jumping to a conclusion of overheating ... Are you having this issue with any other games; anything that would put the system under load? If you don't have any games on your system you can download some free demos off of steam and see if they also cause any issues.

Which viewer are you using and have you made any recent changes to either drivers or hardware on the system?

What are your system specs?

 

10 hours ago, LittleMe Jewell said:

Top of your viewer - click Help and About.  Copy the info and paste it here.  That will give us the basics of your computer.

 

 

My computer specs are Core i5-7600K, 8 gb RAM and my graphic card is a Nvidia Gtx 1060. It's the typical gaming pc. Temperature of my pc stuff keeps running always in 47º - 55º. My internet always works fine, it's a Wi-fi connection but I use a LAN cable.

I tend to use lots of viewers randomly, like Black Dragon, Firestorm, Catznip or Singularity. What is happening ... are not crashes really but random disconnects with no reason. Let me give a example:  I am walking around at some place and then my avatar stops moving. I try typing in local chat but my message doesn't appear, and then my account disconnects with the typical message "You have been logged out from Second Life. The region you are in maybe is experiencing trouble"

But it happens all the time! Everyday!

It now happens every 15 mins or more. I am starting to feel tired about this.

I have no idea of what's happening...

 

Edit: There's a thing i forgot to mention. Same thing happens to some friends that lives in my same country.

Edited February 19, 2018 by IrisTheGreat

[LittleMe Jewell]

1 hour ago, IrisTheGreat said:

What is happening ... are not crashes really but random disconnects with no reason. Let me give a example:  I am walking around at some place and then my avatar stops moving. I try typing in local chat but my message doesn't appear, and then my account disconnects with the typical message "You have been logged out from Second Life. The region you are in maybe is experiencing trouble"

This is typical behavior for internet issues.  There is a Statistics windows - available in Firestorm from either the Advanced or Developer menu.  That will show you your ping times and packet loss and other stuff.  Next time you log in, pull that up and keep an eye on the packet loss reading.  Is the packet loss spiking around the time that you get disconnected?

Edited February 19, 2018 by LittleMe Jewell

[Rolig Loon]

That is an excellent hardware setup. You should be getting great performance from it. I am relieved that the problem does not seem to be overheating, as I feared it might be. I agree with LittleMe, though, that it sounds like you have some sort of Internet connection issue.  You said that the same thing happens to some friends who live in the same country.  May we ask which country?  This is a very common problem for SL residents who live in Australia, New Zealand, and countries in east Asia -- far from Linden Lab's servers in California. Because SL has to maintain a continuous stream of data between your viewer and its servers, the connection can be very fragile when there is a ping time delay of more than a couple of hundred milliseconds. Here in North America, my ping time is typically around 75 msec, although it may spike to more than twice that during a teleport.  I have had Australian friends whose normal ping time is over 200 msec -- seriously high -- and who complained all the time about being disconnected.

[Nalates Urriah]

These are typical problems from a poor connection to the SL servers. So, check your connection to the SL servers. http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

A good Internet connection does NOT mean you have a good connection to SL. Check it.

Another possibility is a bug the Lindens are working on. The servers send bad information to the viewer that triggers a crash. Restarting the region resolves the problem for awhile. This may be the problem as others are crashing too. You can try another region. That may help you decide if it is you or the region. Try another viewer and see if it has the same problem. Download the Maintenance RC viewer from Alternate Viewers. 

If the problem persists, look through your logs and see if you can find a reason for the crashes. See: SecondLife.log files.