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behzadalex

error in login

Question

hi

when I try to login this message show me please help


"sorry login filed for an unrecognized reason... "

thanks

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3 answers to this question

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So. try again.  Specifically, try logging in to a different region. Or try rebooting your router and modem, restarting your computer, and logging in again.  Stop using wifi, which is neither recommended not supported by Linden Lab.

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The SL viewer has a log. You might look at it to see if you can get more information.

Windows: C:\Users\[Win_login_ID]\AppData\Roaming\SecondLife\logs\SecondLife.log 

This is the main log file. I find it the most useful. Start from the end of the file and work toward the beginning. Search for ‘WARNING’ and ‘ERROR’. With any luck, the messages there will give you an idea of the problem. Recent changes have added a section heading to parts of the file that can identify the general nature of the problem. There are lots of performance stats included.  At the end of a non-crash log there are secession stats;  Run Time, Average Packet Size, Dropped Packets, Resent Packets, etc. The file is deleted and recreated for each viewer secession.

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