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behzadalex
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The SL viewer has a log. You might look at it to see if you can get more information.

Windows: C:\Users\[Win_login_ID]\AppData\Roaming\SecondLife\logs\SecondLife.log 

This is the main log file. I find it the most useful. Start from the end of the file and work toward the beginning. Search for ‘WARNING’ and ‘ERROR’. With any luck, the messages there will give you an idea of the problem. Recent changes have added a section heading to parts of the file that can identify the general nature of the problem. There are lots of performance stats included.  At the end of a non-crash log there are secession stats;  Run Time, Average Packet Size, Dropped Packets, Resent Packets, etc. The file is deleted and recreated for each viewer secession.

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