L$ Transaction History failed at SL Website

[Nikira Naimarc]

Monday, 4:00 am SLT

Actually it is not possible to enter a date range or to start by clicking the Button "View". Yesterday it runs normally, but today it Fails.

The error message is permanently displayed at the top:  Please specify a correct date format of YYYY/mm/dd and ensure the start date occurs prior to the end date.

Is the problem in the year change? I post it here, because I did not find a suitable category at the support tickets.

Nikira

 

[Selkie Flatley]

I have the same problem.

[Leyla Flux]

Same problem here.

[Neural Blankes]

I'm having the same problem.  It appears that when the page loads, it's trying to load the last month's worth of transactions, but doesn't account for the change in year, which then breaks the entire calendar portion of the tool.  

[Cain Maven]

Yup, same here. Manually editing the URL doesn't help, either.

Edited January 1, 2018 by Cain Maven

[Emma Krokus]

grrr same here!

[Stickman Ingmann]

I, too, am having this problem.

I made a bug report if people wanted to keep an eye on it. You can click "Watching" under the People tab on the right hand side to get an email notice when the bug report is changed in any way. Voting may also help bring attention to it.

https://jira.secondlife.com/browse/BUG-202848

[Pamela Galli]

Same problem. I filed a JIRA before Whirly referred me to this thread. I didn't get around to downloading December and now can't access December at all. 

 

ETA I signed up for premium and the page shows up normally. I was able to download December. (I am concierge level.)

Edited January 2, 2018 by Pamela Galli

[Tahiti Rae]

Same problem here.  Not premium account.  All days in December calendar are disabled text and not clickable.  Transaction history shows 0 and won't let me choose any December days.  Can't even see ones for today Jan 1.  Need my transaction history for business deals.  Hope fixed soon!

[Pamela Galli]

I am going to ask my premium fee be refunded since I had to sign up to download December. I do not want to be premium, no benefit to me.

[Nikira Naimarc]

Thank you for your replys.

I have no Premium Account. Thank you Stickman for making a bug report on JIRA.

Now we must hope, that LL will fix this bug soon.

Nikira

[Stickman Ingmann]

As has been noticed in the Jira, this problem has been resolved:

https://status.secondlifegrid.net/incidents/yq8h2drwfypm

Thanks to Whirly Fizzle for being on top of it.

[Neural Blankes]

Appreciate that they worked so fast on this one. 

[Pamela Galli]

Yes, once again Whirly saves us! 

[Chic Aeon]

The problem is NOT resolved (or isn't at the moment anyway). I THINK it was resolved, but going there just now (6:30 SLT) I can ONLY SEE TODAY. All other dates to search are grayed out. 

[Neural Blankes]

hmm..  It was definitely working for a short bit.  I pulled data for Dec 2nd through Dec 31, and was definitely not able to go further back than a non-premium account should be able to go.   Wonder if something else is causing the issue, or if a file got reverted some how.

[Pamela Galli]

27 minutes ago, Chic Aeon said:

The problem is NOT resolved (or isn't at the moment anyway). I THINK it was resolved, but going there just now (6:30 SLT) I can ONLY SEE TODAY. All other dates to search are grayed out. 

It is working for me but that may be because the premium status is still in effect even tho I went back to basic as soon as we got the all clear.

[Chic Aeon]

1 hour ago, Pamela Galli said:

It is working for me but that may be because the premium status is still in effect even tho I went back to basic as soon as we got the all clear.

Typically unless they told you they would refund, they send you your stipend even after you cancel ===until your time is up. So they don't actually CANCEL when you cancel. 

 

It is working again for me now. I made another post on this with the fact that it wasn't REALLY FIXED. So maybe someone saw that, or they already knew.  So could also have just been a timing thing.     It has been a tough holiday season with lots and lots of issues. So hopefully things will get calmer. 

EDIT THAT. It worked ONCE, then if I tried another search all the dates but today were blocked out. Refresh did not fix. So not really fixed. 

Edited January 3, 2018 by Chic Aeon

[Chic Aeon]

LOL. And now, it works (the first time anyway) but ONLY for January, not past dates.  They must really be having a time!  Happily it will be my bedtime soon. 

[Nikira Naimarc]

I try it this morning with the query 30.-31.dec. and 31.dec.-01.jan. and 01.-02.jan. and it works well again.

@Neural Blankes Standard Accounts are only able to query the last month, so it is normal that you cann't ask yesterday earlier as 2. dec.

Nikira