Can't get a Linden Home with Premium Account

[foehn Breed]

I recently tried to get a Linden Home and it won't let me. It keeps saying I need to update my account. I have looked over my account and everything is right. I can buy Lindens and get a bill to have an account no problems. But I can't get a Linden Home. I'm not sure who to ask or how to fix it. Any suggestions? 

[Cindy Evanier]

If you have premium then use the support options https://lindenlab.freshdesk.com/support/tickets/new

Edited November 15, 2017 by Cindy Evanier

[LittleMe Jewell]

If you are Premium, you can even use Live Chat:

Start Live Chat:  https://support.secondlife.com/start-chat/
    Live Chat is available 5am to 3pm PST every day.
 

Well.......... if the system was online, you might be able to do that.  

Edited November 15, 2017 by LittleMe Jewell

[Cindy Evanier]

8 minutes ago, LittleMe Jewell said:

Well.......... if the system was online, you might be able to do that

Yeah that why I edited my post earlier.  Things seemed a little funky and I got a bad gateway error with the first link I put to live chat so went for one that was working when I answered  It might be ok now, fingers crossed

[LittleMe Jewell]

Grid status currently shows the normal support portal and live chat are both unavailable.  The link you gave is the only thing that works right now.

I'd say their "improvements" to the support portal are not going well.

[Qa Boa]

Have you logged out of SL after making your upgrade to premium?

I know - perhaps a silly question. However, once you upgrade to premium - you have to log out of SL then log back in so all your premium benefits kick in.

[Rolig Loon]

Also another silly question ....  How did you "look over your account"?  Did you go to your dashboard at secondlife.com and look under the Account settings?

You don't need to have a Premium account to buy L$.  All you need to do is register a payment method. You have been a member longer than I have, so I would be very surprised if you hadn't done that years ago.

 

[foehn Breed]

Still no go, I have been trying to get a Linden Home for 3 months, it keeps saying this.

[Cindy Evanier]

3 minutes ago, foehn Breed said:

Still no go, I have been trying to get a Linden Home for 3 months, it keeps saying this.

well that's pretty clear.  You haven't updated your billing info.  

 go to the website, www.secondlife.com   log in  then Account - Billing Information and make sure its up to date

 

[Rolig Loon]

4 minutes ago, foehn Breed said:

Still no go, I have been trying to get a Linden Home for 3 months, it keeps saying this.

Well, then, there's your answer. You don't have a valid payment method on file, so your account is overdue.  Maybe you registered with a debit card or a prepaid card of some kind?  Or maybe you didn't finish getting your PayPal account verified?

[foehn Breed]

Argh, the problem was I had my 512 allocated to an old group. Thank everyone for their helpful input.

[Rolig Loon]

I'm glad you figured it out.