Cannot connect to SL

[Aphirra]

Hello!

First of all thank you for taking time to read my problem.

I cannot log into Second Life AT ALL. Each time I try, I get this. https://gyazo.com/06996addb7a0e4e701b717bd5c974703

Now I have cleared my cache. I have restarted my modem. The internet works, 100% or I wouldnt be typing this now lol. Anything to do with Second Life, just doesnt work! Webpage MarketPlace I get this - https://gyazo.com/16c61fb959cb6dc7321ddb405f7fe606

 

I cant even submit a ticket. I get the same FAILED to load webpage. So I'm pretty stuck. And yes I have completely and utterly turned off ALL firewall and protection stuff + checked grid status and all that.

 

Can anyone tell me what I can do? Because I am stumped and its been like this for 2 days.

 

Thank you again for your time and effort.

 

(Loaded the pictures bellow incase Gyazo links dont work. ty ty)

[Lindal Kidd]

I would say that you have an internet connection problem, even though your internet works fine for other uses.  The problem can be in any of four places:  Your computer, your internet router/modem, your ISP, or the Second Life servers.  You cannot do a thing about the last one, but you can certainly troubleshoot the other three.

Start with your computer.  As the screenshot for the Marketplace failure suggests, check your proxy (if you use one) and see if Windows Firewall (or your antivirus's firewall, if you're using it) needs to have a port opened.  See this link for details: https://community.secondlife.com/knowledgebase/english/using-second-life-with-a-firewall-r599/  Check your antivirus to see if it is blocking SL...an easy way to do that is to temporarily disable your antivirus and try logging in.

If those things do not solve the problem, try turning off your internet modem/router.  Wait two or three minutes and reboot.  Also, check your router's hardware firewall to see if you need to open ports there (see the first link above for details.) If those do not help, try using the free Google public DNS servers instead of your ISP's DNS server.  See this link for how to do that: https://developers.google.com/speed/public-dns/docs/using.  You can also contact your ISP and ask them for help with the problem.

If those suggestions don't help, see this blog post by Nalates for more things to try: http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

[Nalates Urriah]

You aren't giving us a lot to go on. Also, a good general Internet connection does NOT mean you have a good connection to the SL servers.

Where you are connecting from is often an issue. Collegers, businesses, and some apartment complexes block access to secondlife.com and lindenlab.com. It is a data use thing.

Some ISP's have a problem connecting to SL. If you use a wireless connection to your ISP then that will likely be a big problem. Satellite connections to the ISP are a problem. Rural connections are often a problem as latency is an issue.

Lindal gave you all the basic problems for one connecting from a city or urban center via cable. Copper telephone wire (DSL) is often the same but worse problem.

Trying to find the problem is a challenge. I wrote a troubleshooting guide some time ago. It is still pertinent. See: http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

Trying to fix your connection without knowing what is wrong can make for lots of wasted effort.

Without knowing more there is little else we can suggest.