freezing and crashing sim

[Marja Geesink]

at the sim the jungle of sin ,

we are all freezing for minutes ,at an evening we have this 3 times

if we are running then we do not end further ,like most freezing are doing

we just can walk and run again if it is back to normal on the spot where the freezing started

when we are freezing ,most people are crashing,it is hard to come back for them  ,who do not crashed

are typing in local, group or IM,but no one sees it  , if all is back to normal then we all see what we said

linden will be informed what is going but i like to know what it is ,

someone have read that our sim changed of server .... no one had ever seen this before at other sims

who knows more ?

 

[MBeatrix]

File a support ticket requesting a restart. If the problem persists, ask support to check it out.

[Alwin Alcott]

32 minutes ago, MBeatrix said:

File a support ticket requesting a restart. I

thats only needed when its a mainland sim.. if it's a private estate, only need to message a owner or estate manager

[Ayesha Askham]

Whatever the owner of the sim support can, if asked, arrange for the sim to be restarted.

If it IS a private region, support can tell you and if the owner cannot be contacted, a restart will be performed if server performance is erroring.

 

[Marja Geesink]

thanks alwin ,Mbeatrix and

thanks ayesha ,it is already reported to the estate owner and restarting the sim,did not help ,we have this more then 3 weeks now

Edited October 17, 2017 by Marja Geesink

[Callum Meriman]

On 10/18/2017 at 5:14 AM, Marja Geesink said:

it is already reported to the estate owner and restarting the sim,did not help ,we have this more then 3 weeks now

Then the next step is for the estate owner to submit a support ticket.

[Nalates Urriah]

There are various possible causes. A restart is the best, simplest first step.

On a personal level you can open your Viewer Statistics panel, Ctrl-Shift-1. Watch the server numbers, Server FPS is key as is Time Dilation. Respectively the ideals are 44 & 1. The farther the values depart from the ideals the worse the region is lagging. So, you'll know it is a server side problem.

Also, in the panel look at script time and free script time as they are additional indicators of poor region performance. Script times are more about how the region is built and what people are wearing into the region. For instance a load of vending machines can lag a region on script load. A region where people are wearing high script count and large scripts, think Xcite!, can lag.

Packet loss and long ping times are an indication the connection is having problems. It could be you, your ISP, or the Lab. The Viewer stats on Packet Loss and Ping are not the same as your operating system's packet loss and ping. If the server is lagged, viewer ping and loss will go up even if you have a perfect connection. So, one has to resort to tools outside the viewer to make a determination on ping-loss.

To complicate things even further, it may not be your region that is the problem. It may be another region within the host server that is hogging resources. SL is a one region per CPU type deal. The servers have multiple CPU's. I'm a bit fuzzy on how many CPU's there are per type of region host. I think it is a minimum of 4 and some hosts have more.

The good thing is that when a region is restarted, it almost always moves to a new host, AFAIK. So, if it is another region that is the problem, you can escape it.

[Marja Geesink]

hello nalates ,

what an interesting story about the problem on our sim !

i will show some people what you are telling here

thank you so much !

 

greetings

[Marja Geesink]

we have found what causes our stucks and crashings

the weapons of our sim , did not get an automatic update

so some people used the old ones ,without getting an update

what normally should not be possible

the maker of our weapons made a mistake ;-(

they had to take it from the redelivery sign

so we have send a notices to the group to take the new meter from the redelivery