Interface issue!! Please Help!!!

[Arianna Sorrowsong]

So, somehow my 2 year old managed to mash enough hot keys to royally mess up my viewers. In both SL viewer and firestorm, the vertical length of the viewer screen seems to be too large for my computer screen... as well as my pointer is about an eighth of an inch off of where it actually is. I have tried every graphics/interface option I can find. I have tried changing the rez of both my computer and the viewer.... I have tried changing the skins on firestorm and adjusted almost every slider imaginable. 

I really want to keep playing on SL... but without fixing this... I'm not sure I'll be able to!! Please please please help!!!

[Rolig Loon]

If both viewers are affected, then it sounds as if the problem is the aspect ratio of your monitor. Your enterprising child may have  done something like hitting F4 which, on my laptop, changes the screen resolution when it sends the image to an external projector.  Try that yourself and see if you get a simple menu of display options.  If that's not it, right click on the desktop and select "Screen Resolution".  You should get a menu of options there for setting the pixel dimensions of your screen.  Maybe one of those is what you want.

Edited October 15, 2017 by Rolig Loon

[Arianna Sorrowsong]

I did all those things and it didn't change it. I however just did a clean restart again... and it was fixed, but in full screen mode. So, thinking I had fixed it, I removed full screen mode..... and now.... it's back to the same issue. Even when I change it back to full screen mode, it still is off. 

 

Edit: I have not gotten it corrected while in full screen. If anyone has an idea how to get it fixed while NOT in full screen mode, I'd appreciate it

Edited October 15, 2017 by Arianna Sorrowsong

[Whirly Fizzle]

The 2 year old is off the hook  lol.

It's pretty certain you have this problem: BUG-100858 - Latest Intel graphics driver 21.20.16.4678 causes viewer screen to be too large, top menu bar missing & click area ~1cm too low
Full screen mode is the workaround.
If you can update your system to the latest Intel graphics driver, the bug will be fixed - it's a bug in certain Intel graphics drivers.

Do you have an HP laptop? Or another btand of laptop with locked OEM drivers?  If so, you won't yet be able to update to the driver version with the bug fix.
In the top menu bar of the viewer, go to Help -> About Firestorm, click the "Copy To Clipboard" button & paste all your system information into a comment here.

[Arianna Sorrowsong]

Hahaha. Yeah, the 2 year old is one lucky duck.... lol. THank you so much. And I do have an HP laptop. 

Firestorm 5.0.7 (52912) Jun 13 2017 03:57:58 (Firestorm-Releasex64) with OpenSimulator support
Release Notes

You are at 88.3, 100.9, 24.2 in Junbug located at sim9783.agni.lindenlab.com (216.82.45.117:13017)
SLURL: http://maps.secondlife.com/secondlife/Junbug/88/101/24
(global coordinates 210,264.0, 321,893.0, 24.2)
Second Life Server 17.10.06.509394
Release Notes

CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (2904 MHz)
Memory: 8065 MB
OS Version: Microsoft Windows 10 64-bit (Build 15063)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 620

Windows Graphics Driver Version: 21.20.0016.4639
OpenGL Version: 4.2.0 - Build 21.20.16.4639

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.47.0 OpenSSL/1.0.1i zlib/1.2.8
J2C Decoder Version: KDU v7.9.1
Audio Driver Version: FMOD Ex 4.44.61
LLCEFLib/CEF Version: 1.5.3-(CEF-WIN-3.2526.1347-32)
LibVLC Version: 2.2.4
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: AnsaStorm (Bright Blue)
Window size: 1600x900 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 0.975
Draw distance: 96 m
Bandwidth: 1150 kbit/s
LOD factor: 4
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): 2017-10-15T16:56:35 
Built with MSVC version 1800
Packets Lost: 0/3,531 (0.0%)
October 21 2017 06:26:20 SLT

Edited October 21, 2017 by Arianna Sorrowsong

[Nalates Urriah]

4 hours ago, Arianna Sorrowsong said:

Firestorm 5.0.7 (52912) Jun 13 2017 03:57:58 (Firestorm-Releasex64) with OpenSimulator support
Release Notes

CPU: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (2904 MHz)
Memory: 8065 MB
OS Version: Microsoft Windows 10 64-bit (Build 15063)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 620

Windows Graphics Driver Version: 21.20.0016.4639
OpenGL Version: 4.2.0 - Build 21.20.16.4639

 

I am curious about the performance you get with the i7-7500 and HD 620?

What graphics setting do you use? The Low-Ultra setting is close enough.

What draw distance?

Thanks, in advance.  

Also, posting the HELP information with any tech question makes it WAY easier to pinpoint known problems with drivers.