Reporting a Community Issue??

[LittleMe Jewell]

Is there any specific way to report a technical issue with the Community pages - specifically with Messages?  There is no appropriate category/sub-category in the Support ticket area.  I could use Live Chat, but honestly it isn't a super big deal and thus a PITA to manipulate my daytime work schedule so that I can do a Live Chat during Live Chat hours.

[Rolig Loon]

Good plan.  And if it does keep happening, document it carefully, along with a test plan that Linden Lab can use to replicate what you are seeing, and submit a BUG JIRA.  That really is the appropriate way to report it.

[Rolig Loon]

I suppose it depends on what sort of issue it is.  If there a design flaw in the Messages or if you can see a way to improve the feature, you might submit a JIRA report.

[LittleMe Jewell]

My account and an alt use the same email address.  Starting yesterday or today, when I get messages, the email that notifies me is being addressed to my alt, but only sometimes.  It is mostly annoying, but makes me wonder what else within the Messages email is messed up.  It just started, and I know they are starting to roll out some changes related to that whole 'verified email' stuff, so it may be and odd fallout of that.

I think I'm going to update the alt to use a different email and see if it keeps happening.

[Alwin Alcott]

4 hours ago, LittleMe Jewell said:

My account and an alt use the same email address.  Starting yesterday or today, when I get messages, the email that notifies me is being addressed to my alt, but only sometimes.  It is mostly annoying, but makes me wonder what else within the Messages email is messed up.  It just started, and I know they are starting to roll out some changes related to that whole 'verified email' stuff, so it may be and odd fallout of that.

I think I'm going to update the alt to use a different email and see if it keeps happening.

that been around since the new forum,(at least thats when i seen it happen) having the same here..

Edited October 12, 2017 by Alwin Alcott

[Tommy Linden]

You can make a JIRA reporting any bugs that need to be addressed, if you want to notify me of said JIRA too, I will not complain! If its just feedback, well, the feedback section works great for that!

[LittleMe Jewell]

Thanks Tommy.  I'm monitoring my emails to see if it continues.  I changed the email address of that alt to something different but then set another alt's email to match mine - to see if any emails happen to now get addressed to this other alt.    That way I have some more specifics for a JIRA.