ChibiMyuutsu Posted April 19, 2011 Share Posted April 19, 2011 I'm at my wit's end with this. I've tried my old address, new address, new driver's license, and my last 4 SSN. Always the same error: Age verification failed. I even tried a payment method, called billing to ensure it was in, and they said I still wasn't age verified because my real name wasn't on the account. So I submitted a support ticket to do so (which was done), and I am STILL unable to verify age. It seems that on the beta, when I pick my birthday, it keeps jumping to the 1st of the month instead of on my actual birthday. I'm not a premium member, and I think it's a bunch of caca that I have to pay in order to get quality customer service. I've supplied all the info; why can't you guys do it manually? Sincerely, Chibi Lupis, CCS Link to comment Share on other sites More sharing options...
Darren Scorpio Posted April 19, 2011 Share Posted April 19, 2011 Yes it does jump back to 1, that always happens to me too. What you have to do is after you change the other numbers go back and change that 1 back to what it is supposed to be before you click the submit button. That always works for me. Link to comment Share on other sites More sharing options...
Axiom Serenity Posted April 19, 2011 Share Posted April 19, 2011 I was about to submit a similar topic, but you stole the words out of my mouth. I am experiencing the same issue.... I AM an adult, but I am NOT a premium member, I've lived in the same darn house for 20+ years, nothing else has changed and YET.... I am expected to become a premium member just to get manually verified. Way to go. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 I know, right? I'm turning 19 soon here. I refuse to pay for a game like this, especially if my fiance doesn't like the idea, either. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 @ Darren, I have done that also. I'm thinking when I hit submit even after I change it, it screws up. I'd like to be age verified so my job on SL isn't comprimised, although they all know I'm 18. Link to comment Share on other sites More sharing options...
Darren Scorpio Posted April 19, 2011 Share Posted April 19, 2011 Try a different browser. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 I tried it from my Blackberry too. So that rules out "try another browser". But I'll try IE anyway. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 Nope! Didn't work. IE also didn't post this post. What a load of junk. Link to comment Share on other sites More sharing options...
Darren Scorpio Posted April 19, 2011 Share Posted April 19, 2011 Correct. IE 9 is not compatible with this forum software you have to use compatibility mode. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 I tried in all caps, even, and that didn't work. I noticed that this link: If you have tried several different identity documents and are still having difficulty, please help us identify the root cause by taking this survey. Does NOT lead to a survey, but the same damn form. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 It's the only one I have, since I just installed it for the sole purpose of age verification. Link to comment Share on other sites More sharing options...
Darren Scorpio Posted April 19, 2011 Share Posted April 19, 2011 To match your SSN to your address the address must be the last one that has been identified as your current address by the top 3 credit reporting bureaus. Therefore, little sites as the SL age verify one rely on that information. For the most part, the current address that the credit bureaus will have on file is the last address you used the last time you opened a bank account, credit card account, or purchased a vehicle. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 Okay, I opened a bank account with my current address. But this isn't working. I have a side problem: a lot of my programs on my computer won't open. They were working fine before. Such as Microsoft Money, IE 8, and add/remove programs. Link to comment Share on other sites More sharing options...
Darren Scorpio Posted April 19, 2011 Share Posted April 19, 2011 When you say they don't open, what error message are you getting? Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 Not a one. It's like they say, "Nope, I'm not opening for you." I've done a virus/spyware scan, and I'm in the process of doing a memory diagnostic when Norton finishes what it's doing. Link to comment Share on other sites More sharing options...
Ishtara Rothschild Posted April 19, 2011 Share Posted April 19, 2011 Age verification should consist of a single "I'm 18 or older" button, which is the most common form of age verification on the internet. In the end, it comes down to that anyway. Googling for Elvis Presley's driver's license isn't more difficult than clicking a button. The system is nothing but a PitA for people who try to truthfully enter their ID, without success. Link to comment Share on other sites More sharing options...
Darren Scorpio Posted April 19, 2011 Share Posted April 19, 2011 Ishtara Rothschild wrote: Age verification should consist of a single "I'm 18 or older" button, which is the most common form of age verification on the internet. In the end, it comes down to that anyway. Googling for Elvis Presley's driver's license isn't more difficult than clicking a button. The system is nothing but a PitA for people who try to truthfully enter their ID, without success. This^^ Even most Porn sites only require an "Yes I am 18" button and this has been held by U.S. courts to be perfectly fine. However the idiotic decision of LL to allow underage kids to SL I believe has promted them to toughen the rules on age verification. It is quite strange that this "I can't age verify" type of posts has dramatically increased over the last few days and makes me wonder if LL has made some changes to the verification process that they have not told us abour yet. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 THANK you! And It appears I have a trojan or virus of some sort. O__o Link to comment Share on other sites More sharing options...
Darren Scorpio Posted April 19, 2011 Share Posted April 19, 2011 Download and run this tool http://www.microsoft.com/downloads/en/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en After you have done that and restarted your pc run your antivirus again and remove any viruses it finds. Then google Malwarebytes and download that and run it but on a safemode boot. Then get rid of Norton, Norton is only good at finding false positives and never finds the real deal. Link to comment Share on other sites More sharing options...
Darren Scorpio Posted April 19, 2011 Share Posted April 19, 2011 Btw run the deep scans rather than the quick scans. Removing viruses can be tedious and time consuming but its something you definately want to take care of. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 19, 2011 Author Share Posted April 19, 2011 Trust me, I am. I can't afford to wipe my HD. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 20, 2011 Author Share Posted April 20, 2011 My fiance is insistent that I finish the norton scan first. I have no idea how far along it is, since the progress bar disappeared. *twiddles thumbs* Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 20, 2011 Author Share Posted April 20, 2011 As expected, Norton didn't find anything. I'll see if Windows malicious software removal tool finds anything. Link to comment Share on other sites More sharing options...
ChibiMyuutsu Posted April 20, 2011 Author Share Posted April 20, 2011 Nothing anyone told me to do worked. So I pulled up msconfig to boot in safe mode, then ran system restore. Poof! All fixed. Too bad it doesn't fix my age verification problem. Link to comment Share on other sites More sharing options...
Blondin Linden Posted April 20, 2011 Share Posted April 20, 2011 Attach a picture ID to your support ticket. That should do it Link to comment Share on other sites More sharing options...
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