Second Life keeps logging me out. I'm also a white cloud. What's wrong?

[Zariah Andretti]

Second Life keeps logging me out. I'm also a white cloud. I am using the Phoenix viewer. I've uninstalled and reinstalled it. I've cleared the cache. I can't get to "appearance." I've tried waiting it out but I get logged out. The problem started in Escort Oasis. That was the first time i was logged out several hours ago. Since then I have not been able to see my avatar and, as said, I get logged out every so often. I've left it alone (not signed in for a while), restarted my computer, restarted my internet, and I'm running out of ideas. Can someone help?

[Dilbert Dilweg]

Sounds Like you have done just about everything. Restarted modem and routers? I assume you mean restarting internet means the modem and or router. If Not I recommend doing so.

The only other thing I can suggest is maybe manually deleting your cache. Navigating directly to the folder and deleting all contents.

Also when logged in. Click On Help / about Phoenix and see how much packet loss there is (scroll down to the bottom). If there is an incredible amount, maybe there is an Issue with your Internet service

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[Venus Petrov]

When you uninstall the viewer, you should also delete the cache file (usually in a folder named Second Life).  Be sure to move any chat logs you have there if you wish to keep them.  Also, if you are using wireless, that could cause alot of packet loss.

You can also do a speedtest and select either Texas or San Francisco as the origin of the servers to check your internet provider.

[Rolig Loon]

It sounds like a connection problem to me.  Be sure that any drivers for your router and modem are up to date, reboot both, and check cables and cable connections to be sure that the cat hasn't been gnawing on them.  If none of those things work right away, go out for a cup of coffee and see if things are any better in an hour or two.  Sometimes a cable provider has unusually heavy traffic that eats bandwidth and messes up applications like SL that depend on it. 

[Hippie Bowman]

 

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Zariah Andretti wrote:

Second Life keeps logging me out. I'm also a white cloud. I am using the Phoenix viewer. I've uninstalled and reinstalled it. I've cleared the cache. I can't get to "appearance." I've tried waiting it out but I get logged out. The problem started in Escort Oasis. That was the first time i was logged out several hours ago. Since then I have not been able to see my avatar and, as said, I get logged out every so often. I've left it alone (not signed in for a while), restarted my computer, restarted my internet, and I'm running out of ideas. Can someone help?

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Hi Zariah!  Try to do a rebake.  Do an CTRL ALT R.  I hope this helps!

 

Peace!

[Darren Scorpio]

Believe it or not there is actually a process in "restarting" your internet. First shut down your pc, then unplug the power from your router and then unplug the power from your modem and wait 2 minutes. Then restart everything in the opposite direction starting from your modem. Try that, hope it helps.