Darodarai Llewellyn Posted August 24, 2017 Share Posted August 24, 2017 i am getting an error when trying to log in to sl. i dont think it is a sl thing, tho. but here it is in a nutshell: not designed to run on windows or it contains an error. yada yada.....0xc0000020 bad image i got this before and i did a redownload and it worked. getting it on another game i play, as well, so pretty sure it is not sl specific. redownloading that game worked, too. was able to log out and in and then when i tried this morn, got the error again. any ideas? i am at my wit's end here. Link to comment Share on other sites More sharing options...
Love Zhaoying Posted August 24, 2017 Share Posted August 24, 2017 Perhaps your virus defense software is killing the SL executable? I had a similar problem one or twice: After I installed an update to SL, I answered the question wrong (or did not answer) that my Norton software asked me - and then SL became unusable. It turned out that Norton saw a "new" version of the executable and was paranoid about it. 1 Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted August 24, 2017 Author Share Posted August 24, 2017 sl and the other game is whitelisted thru macafee, but i will do it again. ty for the reply. i was never asked a thing by macafee, tho. Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted August 24, 2017 Share Posted August 24, 2017 (edited) There have been lots of reports of this problem over the last few days & everyone getting it is using McAfee Total Protection apart from one person is using McAfee LiveSafe. It's definitely McAfee causing the problem but so far we don't know the cause & the only known solution so far is to uninstall McAfee, keep it uninstalled and then reinstall the viewer. Which viewer are you using? So far we know it's affecting Firestorm 32 & 64bit Windows builds and also Alchemy 64bit windows build. It's probable it's also affecting the official LL viewer but so far no-ones been willing to test that. The only free trial McAfee offer is for LiveSafe. I installed this on my Windows 10 64bit system & so far I've been unable to reproduce this problem. We have a bug report filed on the Firestorm JIRA here: FIRE-21578 - Issue with launching Firestorm viewer. Constantly showing "FirestormOS-Releasex64.exe - Bad Image" Windows Error 0xc0000020 and McAfee What is the other game you play that you get the same error message on? Edited August 24, 2017 by Whirly Fizzle typos 2 Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted August 24, 2017 Author Share Posted August 24, 2017 i am using livesafe and firestorm. but i am also getting it in elderscrolls online, which should narrow it to livesafe? i reinstalled eso and it was good for a day or two. i have my computer set to sleep when i close the lid (not shut down or hibernate) at night. better for the ssd. i am upgrading to latest fs viewer so we shall see. i hate doing that any sooner than needed i have googled it and others are getting this error with other programs. some suspect a crappy ms update (which cannot be refused on win10). some were reporting it months ago with their computer. i wastn gonna renew mcafee anyways came with the computer for 1 yr. but first i will re whitelist with mcafee. so far i am not getting it in rift. win 10 64 bit 1 Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted August 24, 2017 Author Share Posted August 24, 2017 in the meantime, are there any anti virus programs i should avoid when using secondlife and/or fs? ditto for anti malware programs. Link to comment Share on other sites More sharing options...
Lindens Grumpity Linden Posted August 24, 2017 Lindens Share Posted August 24, 2017 Hi Darodarai! Would you please try to install the SL release viewer from get.secondlife.com and run that for a few times to see if we can get the problem to reproduce? It would go a long way towards helping us diagnose the issue if we can get a repro on our viewer. Thanks! 1 Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted August 24, 2017 Share Posted August 24, 2017 Do you also happen to have Malwarebytes installed on your system? Quite a few suffering from this have both McAfee and Malwarebytes on the affected system, so I'm wondering if it's an interaction between the two programs causing the problem. I'm going to install Malwarebytes on my system now, after having McAfee installed for nearly a week & no problem yet. We do know that totally uninstalling ONLY McAfee is fixing the problem for those affected though. Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted August 24, 2017 Author Share Posted August 24, 2017 i just uninstalled mcafee. but, as i said, i dont get this on my rift game. eso yes. secondlife w/fs, yes. 1 Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted August 24, 2017 Author Share Posted August 24, 2017 no i dont have it installed. 1 Link to comment Share on other sites More sharing options...
Zee Kuu Posted August 26, 2017 Share Posted August 26, 2017 I am also having the same issue with Bad Image Error while trying to load FS64 or FS32. I have McAfee LiveSafe. Deleted and reloaded FS many times but errors persisted. I WhiteListed FS in McAfee and was able to successfully log about 4 or 5 times but then problem returned. Will probably totally uninstall McAfee. Its odd since I had and ran a free 1 year LiveSafe subscription when I got a new computer and didn't have any Firestorm problems. When the subscription was over and BEFORE I renewed it the problem began. After renewing the subscription the problem is still there. Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted August 31, 2017 Author Share Posted August 31, 2017 (edited) hi. it has been just under 1 week since i removed mcafee livesafe. i have had NO problem whatsoever with secondlife/fs or eso. my livesafe was due to expire in nov. i have malwarebytes on my system now. put it on after removing livesafe. they made me take the pro version trial. that will expire in a week or so. so more pointing to mcafee as the problem. add: i should tell you that i have only logged into sl once since last thursday. i tend to come on on friday eves only these day. sometimes during the week, but not this week.. Edited August 31, 2017 by Darodarai Llewellyn 1 Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted September 5, 2017 Author Share Posted September 5, 2017 (edited) still havent gotten that error again, been a good 10 days now. best i can tell, it shows back up in a couple three days, but has not since removing livesafe. not in sl nor in eso, where i had gotten it as well. Edited September 5, 2017 by Darodarai Llewellyn 1 Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted September 5, 2017 Share Posted September 5, 2017 Great! I've had the LiveSafe trial installed for 2 weeks now & I still haven't been able to reproduce this. We still have no idea what McAfee is doing to cause it Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted September 5, 2017 Author Share Posted September 5, 2017 i had whitelisted both of them. did you do that? Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted September 5, 2017 Share Posted September 5, 2017 No I didn't. We know whitelisting doesn't fix the problem though. I'll whitelist & see if this triggers the problem for some crazy reason though. Link to comment Share on other sites More sharing options...
Darodarai Llewellyn Posted October 26, 2017 Author Share Posted October 26, 2017 it has been almost 2 months and i have never again rcvd this error since removing mcafee livesafe. when i removed livesafe, mcafee wanted to know why, and i told them. but it didnt happen for most of the yr i had mcafee and then all of a sudden it did. so i would guess they changed something in an update? my final post unless it happens again. 1 Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted October 27, 2017 Share Posted October 27, 2017 11 hours ago, Darodarai Llewellyn said: it has been almost 2 months and i have never again rcvd this error since removing mcafee livesafe. when i removed livesafe, mcafee wanted to know why, and i told them. but it didnt happen for most of the yr i had mcafee and then all of a sudden it did. so i would guess they changed something in an update? my final post unless it happens again. Thanks for the update. This won't happen again now you got rid of McAfee. We still have no idea why McAfee is triggering this problem - one of the Firestorm QA team has been in touch with McAfee several times to try & explain the problem to them & their "support" has been nothing short of comical so far. This problem with recent versions of McAfee isn't limited to SL viewers either - there's a lot of other software affected by it. Just a few random examples: Tom Clancy's - The Division: http://forums.ubi.com/showthread.php/1749120-GBPlayerClient-dll-not-found!! 3 affected users all using McAfee. Finale: https://makemusic.zendesk.com/hc/en-us/community/posts/115009002368-c-Program-Files-Finale-icuuc53-dll-is-either-not-designed-to-run-on-Windows-or-it-contains-an-error "What we are finding is that having Finale and McAfee on the same computer can result in this error." Rhino V5: https://discourse.mcneel.com/t/rhino-v5-64-bit-reports-bad-image-and-wont-start/47285 "Revised 9/14/17 - May be caused by McAfee…" Maya & Daz: https://forums.autodesk.com/t5/maya-forum/maya-exe-bad-image-qt5widgets-dll-error-status-0xc0000020/td-p/7327862 "I've just started getting the same Bad Image error listed above using Maya 2011. It started a few days ago with DAZ 4.9. On their forum it's was suggested that the problem was being caused by McAfee corrupting the DLL's and for DAZ it was suggested that after doing a re-install to put DAZ.exe in the McAfee exception folder. Since I am a McAfee user I tried this for DAZ and it seems to be working. I'm just wondering how many of you that are having this problem with Maya are also using McAfee." Divinity: Original Sin 2: https://steamcommunity.com/app/435150/discussions/6/3223871682619488755/ All affected reporters using McAfee. League of Legends: https://boards.eune.leagueoflegends.com/en/c/help-support-en/ENtMfTKA-error-message-when-opening-launcher OP suspects the cause is McAfee. Sibelius: http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=717988&groupid=3&&guest=1 Caused by McAfee Unity: https://forum.unity.com/threads/unity-dlls-with-0-bytes.495075/ All affected posters use McAfee. Link to comment Share on other sites More sharing options...
Luca Poggel Posted October 27, 2017 Share Posted October 27, 2017 Hi, The same mistake comes to me for a few minutes Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted October 27, 2017 Share Posted October 27, 2017 @Luca Poggel Are you using McAfee antivirus? Link to comment Share on other sites More sharing options...
bigmoe Whitfield Posted October 29, 2017 Share Posted October 29, 2017 Avoid Norton/McAfee for antivirus uses, nod32/avast/trendmicro/windows defender are all really that are needed in the av world. dont install all those at once heh. Link to comment Share on other sites More sharing options...
SwansWhisper Posted November 3, 2017 Share Posted November 3, 2017 I have had this problem for a few months! GRRR!! I have Malwarebytes and McAfee...just renewed McAfee..:(. I have tried all viewers and the only one I can still use to login is Alchemy!!! I want my Firestorm!!! I hate to uninstall McAfee...love the protection, but I don't have much choice. Not happy! 1 Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted November 3, 2017 Share Posted November 3, 2017 1 hour ago, SwansWhisper said: I have had this problem for a few months! GRRR!! I have Malwarebytes and McAfee...just renewed McAfee..:(. I have tried all viewers and the only one I can still use to login is Alchemy!!! I want my Firestorm!!! I hate to uninstall McAfee...love the protection, but I don't have much choice. Not happy! I suggest you contact McAfee support. The more people that complain about this problem the better. Unfortunately there doesn't appear to be a workaround to fix it yet apart from uninstalling McCrappy. It's affecting a lot of other software, not just SL viewers so I hope there will eventually be a fix from McAfee. Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted November 4, 2017 Share Posted November 4, 2017 This problem has been reproduced on the LL viewer & filed at BUG-139337 - [McAfee] Firestorm & SL ViewerFails to Open - Windows Error 0xc0000020 - "Bad image" Link to comment Share on other sites More sharing options...
Griffin65 Posted December 2, 2017 Share Posted December 2, 2017 I began having exactly the problem described by Whirly starting with the (mandatory) Windows 10 Creator upgrade - the 0xc0000020 errror. Uninstalling and reinstalling the current Firestorm viewer allowed me to get to SL, sometimes for several sessions, but eventually it would crash again. I was using McAfee Anti-Virus Plus (the single PC version). Annoying, since I have used it with no issues for over 15 years and am paid up through next July. I wrote a complaint on the dumb ("We're so glad to see you go - don't you know we save your life every day") Comments Card that pops up when you uninstall, attached the URL for this thread, but I'm sure, like all RL paper Comments Cards, it will just be thrown away. %$#@! But after uninstalling McAfee, uninstalling and reinstalling Firestorm, the issue seems to be resolved. Totally Annoying. 1 Link to comment Share on other sites More sharing options...
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