Irene Muni Posted April 17, 2011 Share Posted April 17, 2011 Can any Linden explain why the comments in the KB are only avalaible for some "high" ranks"?Perhaps the intelligence and wisdom to leave useful comments in KB is exclusive only in those ranges.Perhaps a Member cannot see if a link is broken, perhaps a Resident (a FORUM Resident) cannot know interesting tips or adds.Or maybe there's a hidden reason that I don't know.PS. BTW, watch/vote against forum ranks: https://jira.secondlife.com/browse/WEB-3705 Link to comment Share on other sites More sharing options...
Qwalyphi Korpov Posted April 17, 2011 Share Posted April 17, 2011 The resident who provided the previous content, if any, has replaced it with this generic statement. Link to comment Share on other sites More sharing options...
Knowl Paine Posted April 17, 2011 Share Posted April 17, 2011 Rank is not a measure of intelligence or wisdom; you were right. You could submit a ticket for support if you desire direct communication with a Linden. Follow the Help link at the top of this page. Link to comment Share on other sites More sharing options...
Marigold Devin Posted April 17, 2011 Share Posted April 17, 2011 Thanks for starting this JIRA, Irene. :smileyhappy: Link to comment Share on other sites More sharing options...
Peewee Musytari Posted April 17, 2011 Share Posted April 17, 2011 Not sure I want to see the KB opened to spamming & you can't allow everyone to post there without that being one of the sideeffects. I agree that rank has nothing to do with inteligence or wisdom & I would hope that anyone that sees a fault in there, has the intelligence or wisdom to find a way to bring it to someone`s attention even if they can`t post a comment. Each article says the name of the Linden responsible for it. Link to comment Share on other sites More sharing options...
Venus Petrov Posted April 17, 2011 Share Posted April 17, 2011 I tend to agree, Irene, that individuals, not ranks, have knowledge. It was suggested at the last Community Tools User Group (CTUG) meeting that, if one finds an error or broken KB link to PM Rand Linden with the info/broken link. It was acknowledged that the majority of residents posting here do not have access to modify the KB. Link to comment Share on other sites More sharing options...
Qwalyphi Korpov Posted April 17, 2011 Share Posted April 17, 2011 The resident who provided the previous content, if any, has replaced it with this generic statement.s. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted April 17, 2011 Share Posted April 17, 2011 Qwalyphi Korpov wrote: If Rand really wants input on KB to come via PM it would be helpful to include that in the Community Help article about the KB. Very few residents get their information by reading all of the usergroup transcripts and crawling through all of the forums. Excellent suggestion Qwalyphi. You should PM that to Rand. Link to comment Share on other sites More sharing options...
Qwalyphi Korpov Posted April 17, 2011 Share Posted April 17, 2011 The resident who provided the previous content, if any, has replaced it with this generic statement. Link to comment Share on other sites More sharing options...
Knowl Paine Posted April 17, 2011 Share Posted April 17, 2011 I apologize for being a smart azz. The reasons Peewee stated are excellent examples of why. I suspect that LL knows when they will be making viewer or policy changes and to allow a large volume of users to contribute would lead to excessive out-dated information. Rank should not be the only measure. I like skill testing questions as a method of determining eligibility. If a Resident wants to leave a "tip" about coding, they should be able to answer a few basic coding questions. I have a preference for quality over quantity. Born on dates, piof, merchant status, Linden community Group membership, KB Group membership, I could think of some additional factors LL might consider to ensure quality contributions at the KB. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted April 17, 2011 Share Posted April 17, 2011 Qwalyphi Korpov wrote: I'm certain Rand will read it here. This is Community Feedback. It's not feedback to the residents. His/Her IPAD ap has probably flashed an alert already. BLAH! Not FAIR! That's cheating in a VERY techie way. ROFL! Link to comment Share on other sites More sharing options...
Void Singer Posted April 18, 2011 Share Posted April 18, 2011 the idea here is to not have 50k users posting comments to them about what they think is wrong, but to filter that through expertise and experience of a handful of knowledgeable users, who aren't like to be using it to try to get assistance, or complain about a policy, etc, etc.... I would assume that pretty much anyone of the ranks mentioned would go an post a fix request if anyone mentioned that a certain article had an error or needed xyz info in it. that lets the community self organize into something that's not a frothing mob. Link to comment Share on other sites More sharing options...
Cerise1488303085 Posted April 18, 2011 Share Posted April 18, 2011 Qwalyphi Korpov wrote: Perhaps Linden staffing levels can only deal with a very limited number of comments. Only "high" ranks = few comments? I will call bull on that one. Everyone who added comments to the old knowledge base talk pages say 'aye!' *Three or four timid murmurs emanate from the back row, nearly drowned out by the din of the crickets.* Now, everybody who added edits to revision controlled KB entries on the wiki, your turn 'aye'! *Maybe there was a grumble or two, but those crickets are awfully loud.* And finally, everyone who kept bothering with KB edits after they were left in limbo for months on end, 'aye'! *Even the crickets go silent.* Link to comment Share on other sites More sharing options...
Qwalyphi Korpov Posted April 18, 2011 Share Posted April 18, 2011 The resident who provided the previous content, if any, has replaced it with this generic statement. Link to comment Share on other sites More sharing options...
Rand Linden Posted April 18, 2011 Share Posted April 18, 2011 Right now you have to have rank of "Advisor" or higher to comment on KB article. I think the main concern was to avoid spam and perhaps irrelevant comments. I've discussed this with the team, and they are OK with lowering the bar to "Member" or higher. I don't know how soon this change will happen, but I hope within the next couple of days. It's true I did say to PM me with specific comments, but of course that is not a scalable solution. The comment feature is there for this reason, so that is what we should use when possible. But if anyone has a good comment that they cannot enter due to having too low of a rank, then go ahead and PM me. BTW, with regard to broken links. We know that there are a lot of broken links in the KB now. This is laregely an artifact of the migration from the wiki. We are working hard to correct them. We appreciate any input we get, but to be honest, other more substantive input is more valuable. It's not that we don't want to be told about broken links, but as Irene said, virtually anyone can find those. Thanks, Rand Link to comment Share on other sites More sharing options...
Irene Muni Posted April 19, 2011 Author Share Posted April 19, 2011 Rand Linden wrote: I've discussed this with the team, and they are OK with lowering the bar to "Member" or higher. I don't know how soon this change will happen, but I hope within the next couple of days. I think this is a GREAT idea. In fact, in the "old" KB I think anyone could comment in the "Discussion" page. Thanks for answer, Rand. Link to comment Share on other sites More sharing options...
Catwise Yoshikawa Posted April 19, 2011 Share Posted April 19, 2011 And what about adding a note when any KB article is going to be changed or is not yet finished? Should be nice for people working on translations ;-) Link to comment Share on other sites More sharing options...
Storm Clarence Posted April 19, 2011 Share Posted April 19, 2011 Great OP. I think we should all start at the same level and with the same privileges. We should have the same tools availed to each of us to communicate in forum/blogs/answers. Link to comment Share on other sites More sharing options...
Lexie Linden Posted April 21, 2011 Share Posted April 21, 2011 Rand Linden wrote: Right now you have to have rank of "Advisor" or higher to comment on KB article. I think the main concern was to avoid spam and perhaps irrelevant comments. I've discussed this with the team, and they are OK with lowering the bar to "Member" or higher. I don't know how soon this change will happen, but I hope within the next couple of days. It's true I did say to PM me with specific comments, but of course that is not a scalable solution. The comment feature is there for this reason, so that is what we should use when possible. But if anyone has a good comment that they cannot enter due to having too low of a rank, then go ahead and PM me. BTW, with regard to broken links. We know that there are a lot of broken links in the KB now. This is laregely an artifact of the migration from the wiki. We are working hard to correct them. We appreciate any input we get, but to be honest, other more substantive input is more valuable. It's not that we don't want to be told about broken links, but as Irene said, virtually anyone can find those. Thanks, Rand The change is done. Members may comment on KB artticles now. Link to comment Share on other sites More sharing options...
Irene Muni Posted April 25, 2011 Author Share Posted April 25, 2011 I think it's a good decision Link to comment Share on other sites More sharing options...
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