Moderators Dakota Linden Posted June 27, 2017 Moderators Share Posted June 27, 2017 (edited) Greetings! As I am sure most of you are aware, on June 26, 2017 there was an issue that resulted in the Second Life Billing system going into emergency maintenance. A large number of orders that were placed through the Marketplace were affected. Affected Marketplace orders debited the funds from the buyers account, but did not process the orders correctly and the orders remain in a pending state and will not complete and no items were sent to the buyers/receivers. Linden Lab is actively working to determine who was affected and to ensure that those affected buyers are refunded as quickly as possible. At this time it is not necessary to submit a Support Case in order to receive a refund and in order to limit the load on Customer Support, we ask that you do not create a case regarding this issue. Once we have determined who has been affected and the accounts are refunded, I will update this posting. If at that time you were affected and did not receive a refund, you will be asked to create a case so that we can verify the charge and refund you at that time. Obviously this is going to take a couple of days, so we ask for your patience while we work to get everyone refunded. You may monitor the Second Life Grid Status Report for an update: https://status.secondlifegrid.net Thank you! Edited June 27, 2017 by Dakota Linden 6 Link to comment Share on other sites More sharing options...
EternallySensual Posted June 27, 2017 Share Posted June 27, 2017 Thank You for the quick action, and please note I paid twicce, not once for the products, once in Linden and a second from my bank account. I want the products but not duplicates of them. So send the product once, if you can,or refund both purchases, nd I will again try to order them. Please return the funds yo my bank account. and send the product, again Thank You Eternal Link to comment Share on other sites More sharing options...
Ephraim Mathilde Posted June 27, 2017 Share Posted June 27, 2017 The product creator issued a new product to replace the one undelivered during the system maintenance procedure. Please close this issue. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted June 27, 2017 Share Posted June 27, 2017 1 hour ago, Dakota Linden said: Obviously this is going to take a couple of days, so we ask for your patience while we work to get everyone refunded. 9 minutes ago, EternallySensual said: Thank You for the quick action, and please note I paid twicce, not once for the products, once in Linden and a second from my bank account. I want the products but not duplicates of them. So send the product once, if you can,or refund both purchases, nd I will again try to order them. Please return the funds yo my bank account. and send the product, again Thank You Eternal for some reason you forgot the line from Dakota?....PATIENCE as they investigate things... 8 minutes ago, Ephraim Mathilde said: Please close this issue. Close the issue because you have your item?... how about all the others?... 3 Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted June 27, 2017 Author Moderators Share Posted June 27, 2017 Greetings! This thread will remain open until we know that everyone affected has been refunded. 3 Link to comment Share on other sites More sharing options...
aniyaaax3 Posted June 27, 2017 Share Posted June 27, 2017 Well how soon is it going to take? i used my last L's for those products and i have an event today. Link to comment Share on other sites More sharing options...
HelenBakk Posted June 27, 2017 Share Posted June 27, 2017 Hi Dakota, This issue is not limited to orders placed June 26th. I placed an order just a short time ago, approximately 9:30am SLT and had the same thing happen. Please see invoice # 1449400306, Ordered on June 27, 2017. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted June 27, 2017 Share Posted June 27, 2017 6 minutes ago, aniyaaax3 said: Well how soon is it going to take? i used my last L's for those products and i have an event today. do you read other posts?... investigate... looking for solving... patience .... Link to comment Share on other sites More sharing options...
HelenBakk Posted June 27, 2017 Share Posted June 27, 2017 Hi Again Dakota, Please disregard my earlier post about invoice # 1449400306. Either your team fixed it or could be some latency in the system that delayed delivery. I see the items in Received Items folder now. Link to comment Share on other sites More sharing options...
Charlotte Bartlett Posted June 27, 2017 Share Posted June 27, 2017 (edited) Hi Dakota - just as a fyi - Merchants did not receive those funds I believe (at least in my case and the customers who have alerted me to issues). So once you start redelivering LL will need to credit us the funds as well - not sure whether pending to complete solves that step, but just in case! Edited June 27, 2017 by Charlotte Bartlett Link to comment Share on other sites More sharing options...
Pamela Galli Posted June 27, 2017 Share Posted June 27, 2017 Dakota says they will refund, not deliver. Link to comment Share on other sites More sharing options...
Charlotte Bartlett Posted June 27, 2017 Share Posted June 27, 2017 Thanks Pam - I missed that part. Albeit, let's hope they can do that properly and no sales data comes in via the ANS stuff to caspervend etc. Link to comment Share on other sites More sharing options...
anthea Alecto Posted June 27, 2017 Share Posted June 27, 2017 Lets hope they dont drag there feet on this issue. I need my 466 lindens immediately so i can shop again.Thank you. Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted June 27, 2017 Share Posted June 27, 2017 @Dakota Linden - Is LL going to automatically look into LindenX transactions from that timeframe also? We are getting questions about issues and not sure whether to tell them to create a ticket on those or not. 1 Link to comment Share on other sites More sharing options...
Free14nder Posted June 27, 2017 Share Posted June 27, 2017 Thank you for the refund! <3 Link to comment Share on other sites More sharing options...
Alfi Burger Posted June 28, 2017 Share Posted June 28, 2017 Hi Dakota, i still miss 599 L$. #1449339812, 2017-06-26 11:14:49. Maybe you can refund. Link to comment Share on other sites More sharing options...
Pamela Galli Posted June 28, 2017 Share Posted June 28, 2017 2 minutes ago, Alfi Burger said: Hi Dakota, i still miss 599 L$. #1449339812, 2017-06-26 11:14:49. Maybe you can refund. Dakota said: " Obviously this is going to take a couple of days, so we ask for your patience while we work to get everyone refunded. You may monitor the Second Life Grid Status Report for an update: https://status.secondlifegrid.net " Link to comment Share on other sites More sharing options...
QuestionMarkk Posted June 28, 2017 Share Posted June 28, 2017 (edited) Hello, is the fact that you are still investigating failed deliveries and L$ delivery issues related to huge drop in marketplace sales? My sales, as well as my friend's sales, dropped down 90% since Monday and it's like that until now. Is marketplace still not working correctly? Thank you! Edited June 28, 2017 by QuestionMarkk Link to comment Share on other sites More sharing options...
Pamela Galli Posted June 28, 2017 Share Posted June 28, 2017 Dakota gave a link to check progress. I reposted it just above your post. Link to comment Share on other sites More sharing options...
QuestionMarkk Posted June 28, 2017 Share Posted June 28, 2017 (edited) I'm checking this link non-stop since Monday... but ty. Still wondering if these things are related or maybe it's just us... I understand that sales drop down when there is marketplace or billing maintenance but right now I "only" see "investigating", does it also counts as maintenance? Edited June 28, 2017 by QuestionMarkk Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted June 28, 2017 Share Posted June 28, 2017 1 hour ago, QuestionMarkk said: Hello, is the fact that you are still investigating failed deliveries and L$ delivery issues related to huge drop in marketplace sales? My sales, as well as my friend's sales, dropped down 90% since Monday and it's like that until now. Is marketplace still not working correctly? Thank you! I'm not sure how much Dakota or anyone else at LL is monitoring this thread. Link to comment Share on other sites More sharing options...
sarahbox86 Posted June 28, 2017 Share Posted June 28, 2017 21 hours ago, LittleMe Jewell said: @Dakota Linden - Is LL going to automatically look into LindenX transactions from that timeframe also? We are getting questions about issues and not sure whether to tell them to create a ticket on those or not. Thank you for asking this. I've been wondering the same thing. Link to comment Share on other sites More sharing options...
AvaShaw12 Posted June 28, 2017 Share Posted June 28, 2017 I received notification that i was refunded but the lindens were not pt back in to my account. Link to comment Share on other sites More sharing options...
Tari Landar Posted June 28, 2017 Share Posted June 28, 2017 32 minutes ago, AvaShaw12 said: I received notification that i was refunded but the lindens were not pt back in to my account. Did you check inworld or on the website? Sometimes our inworld linden balance isn't quite caught up. The website will give you the accurate linden balance. Sometimes clicking on your linden balance kickstarts it back where it should be-sometimes not-but worth a shot. Link to comment Share on other sites More sharing options...
AvaShaw12 Posted June 28, 2017 Share Posted June 28, 2017 Thank you. I have checked both sides. Link to comment Share on other sites More sharing options...
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