Marketplace maintenance

[Tytus Ceriaptrix]

Earlier today I gifted a 699 L item to a friend. The funds were taken. The person has not received the gift and the owner says my transaction is not listed in her database.

Destination: Commerce Linden 
L$ Payment 
Description: MKT2 Item Purchase Order #1449338498

That is from my account / transaction history. How do I file a ticket to either send the item as a gift as originally desired or get my funds back?

Any help in advance in greatly appreciated.

Best regards,

Tytus Ceriaptrix

[LittleMe Jewell]

Open a support ticket to LL -- https://support.secondlife.com/create-case/ -- and give them the Purchase order # and other relevant info.

[Charlotte Bartlett]

Hi there

There was a known issue where customers were debited, items not delivered, and merchants not credited due to the emergency fixes they had to do yesterday it seems.  

If it helps - there is a thread here from LL explaining the issue, what they are doing to solve it, and timeline.    I would subscribe to that thread to keep updated so you can track your refunds.   

https://community.secondlife.com/forums/topic/408471-marketplace-order-issue-june-262017/