new pc and can't logging in sl...

[Clarity Hartle]

hello all i hope you all can help me 

i have a very new pc. and i cant logging in bcz it says that my video card is not up to date and i check all its all up to date 

so what can i do to get in again !

[Rolig Loon]

I'm going to guess that you are using Windows 10.  If so, read Firestorm's advice >>> http://wiki.phoenixviewer.com/win10

Note that it may not be possible to upgrade the drivers on some laptops that use an Intel graphics chip rather than a dedicated graphics card because Intel does not offer drivers appropriate for the OpenGL environment that SL depends on.

[Clarity Hartle]

okii thankies Rolig Loon ♥

i will read it.

and yes i have win 10 my lil bro did it 

and i dont have a intel but a amd

[Nalates Urriah]

Check your system against the SL System Requirements.

You can try other third-party viewers and see if they will install and launch. I suggest Singularity as it has a lite hardware 

[Lindal Kidd]

Clarity,

Get your tech-savvy little brother to check what graphics card your computer is using.

For Second Life, you really want to be running either an Nvidia GeForce card or an AMD/ATI Radeon card.  (The general wisdom is that the Nvidia cards work better for SL, but the Radeons will work too.)  Have your brother check to be sure the computer is using the latest graphics drivers for whichever card you have.

What you don't want to be using is "integrated graphics", where the graphic processing is done right on the computer's main chip.  The usual culprit here is "Intel HD XXXX" graphics, but some AMD computers have integrated graphics too.  There are two problems with this.  First, these are low power graphics solutions, and either won't work at all with SL, or will give poor performance, if they do work.  Second, Windows 10 does not support some of these graphics systems, notably versions of Intel HD prior to HD4000.  Your screen will work, but it's using the default fallback drivers...which is why Firestorm is reporting the problem you see.  If that's your problem, you have two solutions:  1.  Get a discrete Nvidia or Radeon graphics card and install it, or 2. Revert your computer to Windows 7 or 8.