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Maya Queller

Marketplace ghost listing?

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Ok this is starting to drive me insane. For months i have this one error listing in my marketplace, and i cannot get rid of it, everytime i try to delete the listing, nothing happens, there's no information in this listing whatsoever, no SKU, no title, no folder association, nothing. Also i looked over my Marketplace inventory on my viewer, and nothing weird or irregular there, nothing that i can see could be related to this weird ghost listing that won't disappear for months.  

938804ae6246f59428df6716f5200b09.png

I've tried all i could think of, from attempting to delete it several times at different times, synchronizing my inventory with MP, trying to list and unlist it  on MP (although i can't list it, cause it needs a folder association and there simple isn't one) and at this point im completely baffled and out of ideas. What on earth is going on and how do i get rid of this ghost listing?!

b4e1c0557eabe2ace925b95cc30dcc78.png

 

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Hello Maya Queller!

Unfortunately, this happens if the Marketplace does not receive the item information from the in world system.  This is indicated by the empty SL Folder Name field in the screenshot.

You can delete this entry from your Manage Listings section using the following steps:

1. Edit the Listing

2. Add a name to the Item Title Field

3. Scroll to the bottom of the page and click the Update button

When the page reloads you will be returned to your Manage Listings page, where you can then delete the ghost entry by clicking on the Actions - Delete option again.

Since the entry is not valid, and will be deleted, it is recommended that you choose an Item Title name that makes it easy to locate the entry on the list. 

If you use the word Delete as the Item Title name, if you have more than 1 page of entries on your Manage Listings page you can search for the word Delete to quickly locate the entry.

 

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7 hours ago, Dakota Linden said:

Hello Maya Queller!

Unfortunately, this happens if the Marketplace does not receive the item information from the in world system.  This is indicated by the empty SL Folder Name field in the screenshot.

You can delete this entry from your Manage Listings section using the following steps:

1. Edit the Listing

2. Add a name to the Item Title Field

3. Scroll to the bottom of the page and click the Update button

When the page reloads you will be returned to your Manage Listings page, where you can then delete the ghost entry by clicking on the Actions - Delete option again.

Since the entry is not valid, and will be deleted, it is recommended that you choose an Item Title name that makes it easy to locate the entry on the list. 

If you use the word Delete as the Item Title name, if you have more than 1 page of entries on your Manage Listings page you can search for the word Delete to quickly locate the entry.

 

FINALLY! Thank you so much!!!! It worked.

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On 6/7/2017 at 4:56 PM, Dakota Linden said:

Hello Maya Queller!

Unfortunately, this happens if the Marketplace does not receive the item information from the in world system.  This is indicated by the empty SL Folder Name field in the screenshot.

You can delete this entry from your Manage Listings section using the following steps:

1. Edit the Listing

2. Add a name to the Item Title Field

3. Scroll to the bottom of the page and click the Update button

When the page reloads you will be returned to your Manage Listings page, where you can then delete the ghost entry by clicking on the Actions - Delete option again.

Since the entry is not valid, and will be deleted, it is recommended that you choose an Item Title name that makes it easy to locate the entry on the list. 

If you use the word Delete as the Item Title name, if you have more than 1 page of entries on your Manage Listings page you can search for the word Delete to quickly locate the entry.

 

Dakota you are such a huge help!  I have been trying for over a year to get rid of some ghosted folders and this worked perfectly.  Thank you so much!

I was wondering if you know how to get rid of items showing up in related listings that you used to have listed years ago.  Everything I have ever listed stays around in the drop down menu's, like the photo below is still showing things from like around 2012.  I had hoped when we moved over to the new marketplace system they would have disappeared, but they linger.  Any tips for getting rid of those by chance?

Product listings.png

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Hello Stormm Firecaster!

Unfortunately, the Best Selling and Related Items lists will show all listings that you have ever created on the Marketplace, so it is not possible to trim the list to only show the currently active listings. :(

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