Missing Inventory

[Posey Puddlegum]

Yesterday when I logged off from SL my Inventory totaled 68,000+ items. Today my Inventory is 15,346 with the majority of my folders being empty of all content. I have tried clearing my cache to no avail. How do I retrieve the missing items?

[ChinRey]

Are you using Firestorm? If so, did you clear your inventory cache? That's not the same as the regular one on that viewer.

Edited May 28, 2017 by ChinRey
Adding some more info.

[Nalates Urriah]

When you are missing any data clearing the cache will likely make things worse. All legitimate recommendations for clearing the cache are based on its content being corrupt. Long ago that was a common problem in SL. But, some years ago the cache was revised to be faster. Then downloading of assets was moved from the UDP protocol, no error correction, to the HTTP protocol, with error correction. Now we very very seldom see cache corruption. Thus we should seldom if ever clear cache.

Clearing the cache makes many problems it used to fix worse. Avoid clearing cache unless you KNOW the cache is the problem. Clearing cache is the last resort step.

There is also a bug that is being worked on. We don't yet know if it is user error or a gremlin in the viewer. http://blog.nalates.net/2017/05/20/second-life-inventory-loss-warning-yikes/ The Linden viewer just updated to provide more protection from accidental deletion.

Another bug happens when you have a weak connection and lots of items in a single folder. With a good connection having more than 5,000 items in a folder can trigger the problem. Use lots of folders to keep the items per folder number small. So, depending on your connection only part of your inventory may be loading.

The Firestorm team has written a good inventory troubleshooter:  http://wiki.phoenixviewer.com/fs_missing_inventory