my partner can not enter on game

[Pattytra Resident]

giannitra cannot enter on game all time is loading and can not enter

[LittleMe Jewell]

We are going to need a bit more info.  To begin, have them start up the view, but before logging in, click Help / About Secondlife on the menu.  Copy what is shown in the box and paste it into this thread.

[Nalates Urriah]

17 hours ago, Pattytra Resident said:

giannitra cannot enter on game all time is loading and can not enter

Can your friend Giannitra login here? That tests the ID/Password and account.

Has Giannitra ever been able to log in?

If there is a language issue, try posting in Giannitra's native language. I suggest a two language post for faster answers. Use Google Translate.

LittleMe is right, we need information from HELP->ABOUT... also information about how Giannitra is connecting. Give us lots of details.

Failure to connect is almost aways a connection issue. The next most common is an SL region problem. To eliminate the second possibility use the Destination Guide to pick different login locations. Try 2 different places.