Cancelled Limit Buy Order but my US balance has disappeared!

[Red Hancroft]

Ok, so I placed an order for Lindens using Limit Buy for the first time ever. I payed through Paypal which took the funds straight from my bank account. Nearly a week later the order hadn't been filled so I cancelled the order which then showed a US dollar balance of 12.90. This was yesterday. Today I went to then use these US dollars to Market Buy some lindens...I tried 4 or 5 times. Each time it didn't go through, the transaction history shows all of them as 'System cancelled' and now I have no lindens and NO US dollars either. Where did they go!? My funds have just disappeared completely!

[Madelaine McMasters]

Hi Red,

If this page...

https://secondlife.com/my/account/

Shows zero balances on both the L$ and US$ lines, go here...

https://support.secondlife.com/billing-support/

You'll find some toll free numbers to call to resolve your billing issue.

Or, you open a support case here...

https://support.secondlife.com/create-case/

Select "Billing" from the first drop-down and "Other Billing Issues" from the second. Then describe your issue as you did here.

Good luck!

 

[Red Hancroft]

Thank you so much Madelaine.  I did just that and have just received an email to confirm it has been sorted and credited to my account. Thanks again