I lost my pw, but whenever I try to reset, I am sent a dead link. What next?

[Chibi Lexenstar]

Lost my password to an alt account. Went to the SL website and clicked on password reset. Was sent a link via email to reset. When I click on the link, it goes to a page asking me to call live support or submit a case.

I called to explain that I need my password reset, but am given a dead link via email. Live support asks me to verify security question and email address used to sign up. I answered both correctly, but was denied password reset because I couldn't answer the alt birthday question. (Didnt know exact date.) Live support points to me submit a case report.

Tried to submit a case, but was told my issue isn't supported because it is a basic account.

I just need my password reset, and the LINK that is sent via email to actually WORK.

Please advise!

[Peewee Musytari]

Its not a good sign if you do not know your own birthday, they probably don`t believe you are you.

[Lindsay Heslop]

You should be able to search for the Birthdate On the profile of the alt,  If it is Hidden from search, Join a group you know they are in and Find them that way, Now you have the last Questions answer

[Peewee Musytari]

It is not the date the account was created that they want, it is the date of birth of the person that created the account and there is nowhere you can see that. You are supposed to use your real birthday when you register or it is a breach of the TOS.