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Rouse Hoxley

Cancel an order on Linden Exchange y SL don't refunds my money

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Hey, I cancel an order on Linden Exchange, accidentally pay on Linden Exchange for an amount that i don't desired... Ok i cancel the order... Time Opened - Time Closed: 2017-04-08 22:32:49   - 2017-04-08 22:37:34 but SL system never give my money back ->:S I'm very mad... what happend???  or need open case on paypal?

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22 minutes ago, Rouse Hoxley said:

Hey, I cancel an order on Linden Exchange, accidentally pay on Linden Exchange for an amount that i don't desired... Ok i cancel the order... Time Opened - Time Closed: 2017-04-08 22:32:49   - 2017-04-08 22:37:34 but SL system never give my money back ->:S I'm very mad... what happend???  or need open case on paypal?

if you cancel a order for a limit buy, the money normally is returned to your USD balance, you don't get it back on your CC or paypal account.

From the USD balance you can make a proces credt, If you meet all requirements LL will transfer it to your paypal.

If they have additional questions, LL will come back to you in a support case/email.

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3 minutes ago, Alwin Alcott said:

if you cancel a order for a limit buy, the money normally is returned to your USD balance, you don't get it back on your CC or paypal account.

From the USD balance you can make a proces credt, If you meet all requirements LL will transfer it to your paypal.

If they have additional questions, LL will come back to you in a support case/email.

Wow SL steal my money... because they get fees! 1.5%

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17 minutes ago, Rouse Hoxley said:

Wow SL steal my money... because they get fees! 1.5%

no they don't steal .. it's pretty normal for money exchange to pay fees, that also happens when you trade other currencies in rl. The Lindex is no shop, but a real exchange. When you use that, even when using only half of their service and cancel it, you have to pay fees for the transfers.

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8 hours ago, Rouse Hoxley said:

Wow SL steal my money... because they get fees! 1.5%

LL is not stealing. You are executing financial transactions without reading the terms and conditions of those transactions. Every time you make a credit card purchase, the CC company takes a cut (usually 2-3%) of the transaction. You don't see it, but it's reflected in your purchase price. That's not theft either.

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On 9/4/2017 at 10:20 AM, Lindal Kidd said:

Welcome to Life.  Whether it's your First Life or your Second Life, you have to pay to play.

Ok, but I always used "Instant Buy", it's first time that I used Best Rate Buy, accidentally pay an amount that i don't desired. For that reason I cancel the order!  I'm very mad -> SL never refund my money.

 

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On 4/9/2017 at 2:12 AM, Rouse Hoxley said:

Hey, I cancel an order on Linden Exchange, accidentally pay on Linden Exchange for an amount that i don't desired... Ok i cancel the order... Time Opened - Time Closed: 2017-04-08 22:32:49   - 2017-04-08 22:37:34 but SL system never give my money back ->:S I'm very mad... what happend???  or need open case on paypal?

Your money is still there. If you want it back you just need to process a credit. That is your responsibility.

 

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27 minutes ago, Rouse Hoxley said:

Ok, but I always used "Instant Buy", it's first time that I used Best Rate Buy, accidentally pay an amount that i don't desired. For that reason I cancel the order!  I'm very mad -> SL never refund my money.

 

As we all explained, the money is in your account.  If you place a new L$ order, Linden Lab will use that money first.  They will only charge your PayPal or credit card account if the USD balance in your SL account doesn't have enough.

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