unwanted deletion Unwanted deletion

[Nekito Neox]

Hello second life I want to recover my account do not help me in any way and I go here to see if you can give me more help
Account: Nekito Neox
I have it 7 years ago and I want to retrieve it please help me out when I log in 

Edited April 3, 2017 by Nekito Neox

[Madelaine McMasters]

Hi Nekito,

The web page you show includes instructions for obtaining help from Linden Lab. You should have been redirected to this page...

https://support.secondlife.com/create-case/

I'm not sure I completely understand your question. It seems to me that your account has been placed on "hold" by the Lab, which is often an indication that the account is under review for a Terms of Service violation. If this is so, you should have received an e-mail explaining the circumstances.

[Nekito Neox]

4 minutes ago, Madelaine McMasters said:

Hola nekito,

La página web que muestra incluye las instrucciones para obtener la ayuda de Linden Lab. Que debería haber sido redirigido a esta página ...

https://support.secondlife.com/create-case/

No estoy seguro de entender completamente su pregunta. Me parece que su cuenta ha sido colocado en "espera" por el laboratorio, lo cual es a menudo una indicación de que la cuenta está bajo revisión para una violación Condiciones del servicio. Si esto es así, usted debe haber recibido un correo electrónico explicando las circunstancias.

Hello, my dear friend, I've had 4 days with no answer, that's what I've done and I've opened 1 case. I answered and I do not get a reply. That's why I came here.

Edited April 3, 2017 by Nekito Neox

[Alwin Alcott]

2 minutes ago, Madelaine McMasters said:

. It seems to me that your account has been placed on "hold" by the Lab, which is often an indication that the account is under review for a Terms of Service violation. If this is so, you should have received an e-mail explaining the circumstances.

this doesn't have to be the case.. also long abandoned accounts are on hold till the rightfull owner shows up with proof.

 

[Alwin Alcott]

1 minute ago, Nekito Neox said:

Hi, my dear friend, I've had 4 days with no answer, and I've opened it 1 case I answered and I do not receive a reply, that's why I come to you

you don't come to us, we can do nothing, only point where you have to be : supportticket. 4 days.. including weekend is only second day now... be patient.

[Madelaine McMasters]

Just now, Alwin Alcott said:

this doesn't have to be the case.. also long abandoned accounts are on hold till the rightfull owner shows up with proof.

 

It's unclear to me, from the wording of the OP, whether the account holder has been in SL for 7 years and had the account "deleted" by LL, or if the account holder deleted the account seven years ago and changed their mind. I used the wording of the message from LL to tip my interpretation in favor of the former explanation. But, as I said, I'm not sure I completely understand the question.

[Nekito Neox]

Just now, Alwin Alcott said:

usted no viene a nosotros, no podemos hacer nada, sólo el punto en el que tiene que ser: supportticket. 4 días .. incluyendo fin de semana es sólo en segundo día de estos ... sea paciente.

Thank you friend the case is open on Friday I will be patient but I find it strange that I cancel the account on Sunday and put on Saturday

[Nekito Neox]

Just now, Madelaine McMasters said:

Es claro para mí, desde la redacción de la OP, si el titular de la cuenta ha estado en SL durante 7 años y tenía la cuenta "eliminado" por LL, o si el titular de la cuenta ha eliminado la cuenta hace siete años y ha cambiado de opinión. He utilizado el texto del mensaje de LL para inclinar mi interpretación en favor de la primera explicación. Pero, como ya he dicho, no estoy seguro de entender completamente la cuestión.

 

Friend the account is active I am dj and I work a lot in second life for that reason I see it weird

[Nekito Neox]

I will wait thanks to you for providing me with answers at least something of you my email from the account does not exist and I change it for another that I think is why I do not receive anything

 

[Madelaine McMasters]

1 minute ago, Nekito Neox said:

Thank you friend the case is open on Friday I will be patient but I find it strange that I cancel the account on Sunday and put on Saturday

If the account was cancelled over the weekend, the owner can request re-instatement via the support page...

https://support.secondlife.com/create-case/

Select "Account Issue" from the first pull-down and "Reactivate an old Account" from the second pull down. LL might charge a $US9.95 fee to re-open the account.

[Madelaine McMasters]

1 minute ago, Nekito Neox said:

I will wait thanks to you for providing me with answers at least something of you my email from the account does not exist and I change it for another that I think is why I do not receive anything

If the e-mail address attached to the account no longer works, you will not get the notification e-mails LL sends. For that reason, you will have to supply other proof of account ownership to LL to reactivate the account. Be ready for questions proving account ownership.

[Nekito Neox]

Case: 02475199
Avatar: Nekito Neox
Type: Change Account Details
Status: Waiting for Customer Acceptance
  Hello,

Thank you for responding to our request for account verification. Unfortunately, the information you have provided does not match the registration details entered when this Second Life account was created. because account ownership has not been verified, we are unable to discuss the account with you.

We will not be able to take action on the account until we can confirm your identity as the account owner. If you recall your details in the future, please contact us again.


Sincerely,

Corky Linden
Customer Account Operations Specialist
Linden Lab Support

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=02475199

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Nekito Neox)

 

I just received this and it's impossible as I said

Edited April 3, 2017 by Nekito Neox

[Alwin Alcott]

20 minutes ago, Nekito Neox said:

I just received this and it's impossible as I said

it is impossible to get help on this forum, we can not see your account details, and we can not speak or handle on LL behalf, we can only point directions in certain technical issues.

When you don't answer the questions as they asked, you'r out of luck.

LL will not discuss anything with you on that account as long you can not proof you are the owner.

We can post hundred more answers, but you will not get a single step closer to what you want. Sorry.

[Nekito Neox]

2 minutes ago, Alwin Alcott said:

it is impossible to get help on this forum, we can not see your account details, and we can not speak or handle on LL behalf, we can only point directions in certain technical issues.

When you don't answer the questions as they asked, you'r out of luck.

LL will not discuss anything with you on that account as long you can not proof you are the owner.

We can post hundred more answers, but you will not get a single step closer to what you want. Sorry.

I'm sorry to disturb you all and I understand but you do not give me any more information that I can identify with. You could give notice of this

Edited April 3, 2017 by Nekito Neox

[Alwin Alcott]

Just now, Nekito Neox said:

I'm sorry to disturb you all and I understand but you do not give me any more information that I can identify with. You could give notice of this

 

We can do nothing for you, we are not Linden Lab, We are only residents as you are, the forums is NO communication with support.

[Nekito Neox]

1 minute ago, Alwin Alcott said:

 

We can do nothing for you, we are not Linden Lab, We are only residents as you are, the forums is NO communication with support.

Thank youI'm sorry to disturb you all and I understand

Edited April 3, 2017 by Nekito Neox

[Tommy Linden]

Hey @Nekito Neox just a heads up, I had to hide one of your posts. You didn't do anything wrong, but you had your e-mail address and some other personal identifying information in it, which could put your account at risk. I strongly suggest going forward that you don't share that information publicly.

As for your problem with accessing your account, I can see you have already contacted an agent via a Support Case, my best advise is to try and see if you can remember what information you used in order to verify your account. If you do remember, you can always respond to that case again, or create a new case as well.

[Madelaine McMasters]

Just now, Tommy Linden said:

Hey @Nekito Neox just a heads up, I had to hide one of your posts. You didn't do anything wrong, but you had your e-mail address and some other personal identifying information in it, which could put your account at risk. I strongly suggest going forward that you don't share that information publicly.

As for your problem with accessing your account, I can see you have already contacted an agent via a Support Case, my best advise is to try and see if you can remember what information you used in order to verify your account. If you do remember, you can always respond to that case again, or create a new case as well.

Thanks for jumping on that, Tommy!

I'd give you a Linden Bear, but I accidentally (honest!) incinerated the last one I got near.

[Lindal Kidd]

4 hours ago, Tommy Linden said:

Hey @Nekito Neox just a heads up, I had to hide one of your posts. You didn't do anything wrong, but you had your e-mail address and some other personal identifying information in it, which could put your account at risk. I strongly suggest going forward that you don't share that information publicly.

As for your problem with accessing your account, I can see you have already contacted an agent via a Support Case, my best advise is to try and see if you can remember what information you used in order to verify your account. If you do remember, you can always respond to that case again, or create a new case as well.

Tommy, first:  Thanks for weighing in.  Second:  If the OP can't recall his account details and no longer has the email for that account, can't he use the account recovery procedures where you guys ask him for proof of identity?  Just telling him "you're hosed unless you can remember the account details" does not seem helpful in this case.