HELP ME!

[TomsDoll]

so when i set up my sl account i put down i was 17, now am 18 and i still cant change to see adult content, the bar is faded out and it says genural which i cant change. someone help lol

[Alwin Alcott]

contact support, most likeley they will ask you to send proof you'r the accountholder ... might be  identity card or passport copy.

Hope you gave the right details when you signed up.

[TomsDoll]

ya i gave all my real details, i sent them a case with a pic on my passport for proof.

[Kristin Linden]

Hello TomsDoll,

I’m sorry to hear that you are experiencing an issue with your maturity settings. Our records show that you currently have a case open about this issue with us. Please refer to your case (Case # 02475095) with any questions or concerns you may have so that we may assist you further.

For future reference, any time you have issues with such as these, please feel free to submit a Support Case (you can do so by going to this handy link here: https://support.secondlife.com/create-case/) or alternatively, you can call one of our Billing support numbers (Toll-Free (US/Canada): 800.294.1067 or Long-Distance: 703.286.6277) and they should also be able to assist you.

 

[TomsDoll]

11 hours ago, Kristin Linden said:

Hello TomsDoll,

I’m sorry to hear that you are experiencing an issue with your maturity settings. Our records show that you currently have a case open about this issue with us. Please refer to your case (Case # 02475095) with any questions or concerns you may have so that we may assist you further.

For future reference, any time you have issues with such as these, please feel free to submit a Support Case (you can do so by going to this handy link here: https://support.secondlife.com/create-case/) or alternatively, you can call one of our Billing support numbers (Toll-Free (US/Canada): 800.294.1067 or Long-Distance: 703.286.6277) and they should also be able to assist you.

 

so how long will it take for my case to fix the issue?

[Alwin Alcott]

4 hours ago, TomsDoll said:

so how long will it take for my case to fix the issue?

 

as long as it takes! ... be patient... people at LL also love their weekend, there is nobody in danger by this little issue

Edited April 2, 2017 by Alwin Alcott

[JezzebellWest]

It typically takes no longer than a couple of days for certain issues. In the mean time, be patient! Like Alwin said before me, the people at LL love their weekends, too!