im an old player and i cant log in, i have all my details right but the screen freezes

[Peewee Musytari 729]

What is happening exactly?....How far do you get into the login process and what is the exact error message you get?

Also can you post your system specs including which graphics card you have and which router/modem you use.

You can use options > edit to add more info to your post or use the Comments.

[Peewee Musytari 729]

What is happening exactly?....How far do you get into the login process and what is the exact error message you get?

Also can you post your system specs including which graphics card you have and which router/modem you use.

You can use options > edit to add more info to your post or use the Comments.

[Cinnamon Lohner 959]

Did you download a current viewer and update your graphics drivers?  If not, I would start there.

--Cinn

[Leigha Klaxon 0]

sorry i edited my question instead of commenting on ur answer lol

[Peewee Musytari 729]

"Oops despite our best efforts something unexpected has gone wrong...." Is that the message?

On the login screen, go to Me > Preferences

On the General tab, check the box next to "show on login" & on the Graphics tab set the graphics to minimum. Click OK and close preferences.

Now back where you login, next to your username and password should be a drop down menu for your start location. Type in Smith

Now try again to login.

[Peewee Musytari 729]

That`s ok...with this crazy new system we are used to looking under every rock for replies lol

[Leigha Klaxon 0]

k so ive set up a new account and it all works fine, so y is my account not workin?? do u think its cause i got so much stuff it cant handle it or is it that my other account is an older account? think around 4 5 years old?

[Peewee Musytari 729]

Do you have a old cache for that account on that computer? Normally I would suggest manually clearing your cache but I assumed as you have been gone so long that you are starting over with a fresh installation etc.

 

Test if you can login on one of the viewers using the v1 format, such as Phoenix, as that would have been the last format that it worked on. http://www.phoenixviewer.com/downloads.php

[Leigha Klaxon 0]

yeah the phoenixviewer works ideal cheers!!

[Peewee Musytari 729]

Strange, maybe your old account likes the v1 viewer.

Firestorm is the v2 Phoenix viewer, so maybe that one will get you into v2 if the LL viewer doesn`t want to work.

It might be ok once you have cleared all the cobwebs and dust bunnies hehe

 

Welcome back to SL