Marketplace items

[Wildcat Furse]

best is to contact the original seller in-world and include the transaction details of the items not received *meows*

[Wildcat Furse]

best is to contact the original seller in-world and include the transaction details of the items not received *meows*

[Nyll Bergbahn]

As Wildcat says, contact the sellers inworld but if they are unresponsive or will not redeliver, you can submit a ticket https://support.secondlife.com/create-case/ 

[Silicon Fizz]

It's numerous items from different sellers, l think its an SL problem, not individual sellers so thanks for the support link.

 

[Nyll Bergbahn]

You're welcome. There's nothing on the grid status page but who knows. If I buy on Marketplace, I buy items individually, never with a number of items in the cart and always when I'm inworld so if there is a problem, I know after the first item. On the rare occasions I've had to get Marketplace support, it was excellent so hope you get all your items soon.

[Peewee Musytari]

 

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Silicon Fizz wrote:

t's numerous items from different sellers, l think its an SL problem, not individual sellers so thanks for the support link.

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You may be right that it was an SL glitch, but the reason we suggest contacting the seller for a replacement is that after it is shown as "delivered" the seller has been paid & it is usually much faster to get the replacement from them.

If any don`t send replacements you can always do tickets for those particular ones as you bought them separately.

[Lyra Blackthorne]

Other have rightly told you to contact the merchant...best to send them im AND a notecard stating problem, your name and a copy of the transaction from your account history just copy and paste to the notecard as proof of purchase.

For future purchases...my experience is that items bought as a single purchase usually are completed successfully but that buying multiple items with shopping cart often fail.  As a merchant I try to watch for failed deliveries and resend.  As a buyer, I typically search in the marketplace then buy inworld, if pushed for time and know the seller I will use marketplace but just buy 1 item at a time even if it takes a bit longer