Why does SL viewer say the plugin doesn't work?

[xXDazzlingSapphireMonarchX]

I have tried several times uninstalling and reinstalling the SL viewer. Each and every time I get a screen that says the plugin is not working, and I have never done anything with the pugin or files? How can this be fixed?

[Nalates Urriah]

You haven't given us enough information to know how to help you.

I suggest you use the viewer's HELP->ABOUT... to provide viewer and computer information. Give us an explanation of what you do to pop the error message.

[Bobbie Faulds]

Make sure you've done a clean install. http://wiki.phoenixviewer.com/fs_clean_install  That's specific to Firestorm but you can locate the appropriate files in the Second Life viewer.

Which plug-in, specifically, is it stating isn't working. That would help too. For instance, if you try to log in and it says the voice plugin isn't working, I wouldn't worry about that one since it's an external server that works through SL and there are intermittent problems with that.