I, & others, are unable to buy gifts for a specific friend/ ID in SL, the purchase always fails Why?

[Dusk Darkthorn]

The ID does come up on the list of users when typed in & the perfect caps / no caps option makes no difference. Help please!

[Peewee Musytari]

Is the person under 18? I think I read somewhere they can`t use the Marketplace.

[Dusk Darkthorn]

nope, they are older than me - and age verified. He has made purchases on marketplace without a problem, but a friend & I have repeatedly tried to purchase items for him as gifts over last few months & to no avail. As I said his ID does come up - though it isn one of the 'resident' ones.

[Peewee Musytari]

How strange, are the transactions actually saying failed and refunding you or are they saying delivered and he isn`t getting them?

[Innula Zenovka]

Is it a very new account?  There's a long-standing bug, https://jira.secondlife.com/browse/WEB-3126 , that's got everyone baffled, but they work round it -- it seems -- by running a manual update every Tuesday, though it seems from some of the comments that people still get missed.

Can't hurt to drop a line to Brooke Linden, I guess, if your friend continues to have difficulties.

EDITED April 14 to fix broken link to jira.. sorry.

[Dusk Darkthorn]

failed & refunding. He does come up on the list - however the answer below seems to show there is an ongoing bug!

[Dusk Darkthorn]

Hi & thank you! - It does seem to be the issue in question - I've tried logging in to add my issue to the bug list, however it doesn't seem to keep me logged in when I return to the page. Today I am the queen of bugs! How do I contact Brooke Linden?! I'm fairly new to this myself, not complained before )

[Innula Zenovka]

Glad we've identified the probable cause of your friend's issue. According to Brooke Linden's comment, they seem to do the manual updates on Tuesdays, or they used to, so it might be worth waiting til Wednesday to see what happens, but as to your question, Lindens have email addresses in the format firstname@lindenlab.com and I've always found that emails to the appropriate Linden seem to get actioned more reliably than do notecards and IMs, particularly if they're short and to the point.

ETA -- I just tried clicking on the link in my post, and had difficulties reaching the jira entry, too.   Try going to the jira's main start page and typing WEB-3126 into the search box.

[Peewee Musytari]

I didn`t think he was a new account as you had been having the problem for months, so if that turns out to be the issue I would suggest making it clear in your JIRA comments that this is also happening to older accounts.

 

Good Luck

[Innula Zenovka]

It's quite a long-standing issue, and I rather suspect that some accounts that were initially affected were also so unfortunate as to be missed in the two big updates mentioned in the jira, too, so no one knows to include them in any of the weekly updates unless asked to.