US$ And L$

[Arganoth Moonwall]

Yeah so, i wanted to buy 2000L$ and went into the transaction...Now i find myself with 8.30 something US$ with NO L$? Where's my lindens?

[Arganoth Moonwall]

I mean it was L$ I was out for, if I don't get that I'd like my money back.

[Venus Petrov]

Did you use this page?  https://secondlife.com/my/lindex/buy.php

The cost of 2000L$ is approximately USD8.34 right now.  The only way you might have ended up with USD is if you sold L$.

Make sure that you are in the BUY L$ page and not the SELL L$ page.

ETA:  If you look at your Transaction History under Account on your Dashboard, you will see what happened.

 

[Arganoth Moonwall]

I were and i typed it in, then it also mentioned something that i paid for more then it was worth or something...

[Venus Petrov]

Check your transaction history. Does it show you selling lindens for USD?

[Arganoth Moonwall]

04/08/2011 08:51:35 - LindeX Underpayment Credit for order #23369414 ($8.30) ($8.30)

04/08/2011 08:51:35 - LindeX Currency Buy

How can i possibly get that when i'm sure i typed in the L$ box? Meh...What do i do now?

[Venus Petrov]

The minimum purchase on the Linden Exchange is USD2.50. If you tried to purchase just 1L$, well, you cannot.

[Arganoth Moonwall]

And no Venus, just the things i typed, but seriously how can it be wrong when i didn't even touch that darn US$ field..

[Venus Petrov]

You can try to submit a ticket with the transaction information and a complete description of what you tried to do. I purchased L$ just today and it worked fine for me. You probably had the wrong page open. See if they will reverse your transaction.

[Venus Petrov]

I cannot speak for transaction issues, only LL can. Submit a ticket with your information and see if they will reverse your transaction.

[Arganoth Moonwall]

Okay, I've submitted a ticket, thanks for the help.

[Venus Petrov]

You are welcome

[Peewee Musytari]

Are you in a country that has a free phone number for the billing department (see below)

If so you should call them:

 

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

[Vania Chaplin]

LL is having many problems with transactions these days.

Go to your Account Summary, and see under Linde Dollar Summary if you have this oney in credit. If so, try to buy again in Buy L$, using this money.

[Keli Kyrie]

Don't worry they are doing Beta Testing that is causing some problems. You can read about it here: http://community.secondlife.com/t5/Off-Topic/Linden-transactions-problems/td-p/802949/highlight/false/page/2