Avatar on hold for over a month, never got an answer back. I am keep emailing them every single day

[Alwin Alcott]

i wonder who you email, because support can only be contacted by ticket.

Only when your case is assigned you can reply on emails to clarify the questions from support.

[Alwin Alcott]

i wonder who you email, because support can only be contacted by ticket.

Only when your case is assigned you can reply on emails to clarify the questions from support.

[Lindal Kidd]

If you ever gave your SL password to your ex, or if you left "remember my password" checked on your login screen, she may have used your account to commit Terms of Service violations that got it banned, or at least under investigation.  When you file your next support case, be sure to mention this possibility.