How do I comment on a review?

[River Brimm]

I am a merchant inworld.  I recently had a customer post a bad review.  My concern is, the buyer never contacted me for assistance.  The issue he commented on, is an issue that I have never experienced, nor have I recieved any issues from any other customer that has purchased that item.  The online posting of the item clearly states to download the .pdf instructions.  I have read in several places to "comment" on the review, but I cannot find how to do that, other than "flag for review", which didn't seem to allow me to explain that the buyer did not even contact me first.

Can anyone explain to me on how to comment on the review?

 

Any assistance is appreciated.

Riv~

[Lindal Kidd]

Go to Shopping>Marketplace>My Marketplace Account>My Store.

Select the item in question.

Click the Reviews tab.

Select the review in question.

There is a  Comment button below the review.  Click it to add a comment.

[River Brimm]

Thank you! I have never had to use that since Market Place.