I paid for lindens and it didn't go thru but they took the money . help -.-

[LilKimNicki]

I paid for lindens using my debit card..The first time it was a order with the amount of $8.37 and it claimed to have canceled the order...So i tried again moments later for a order with the amount of $10.36 that order went thru..But  go to my bank account and they charged me for both payment even tho they claimed to have cancelled the $8.37 order they still took the money out and didn't give me my L$..Help -.-

[byrnsy Snoodle]

Same, I purchased some also and it says I cancelled the transaction but the bank processed the payment

[ScottXRoxxs]

Hello, LilKimNicki. 

You will need to submit a case to Linden Labs using this link below, because this could be an error to do with your credit card or something on Linden Labs side. 

https://support.secondlife.com/create-case/

1. What problem you having? Billing
2. Billing: Select the billing problem you're having.

Then answer the questions that it gives you from there.

Or look at these links here: 

https://community.secondlife.com/t5/Linden-Dollars-L/What-happens-if-you-Cancel-and-order-for-Lindens-does-the-money/qaq-p/3091490

and 

https://community.secondlife.com/t5/Linden-Dollars-L/money-transfer-problem-58393951-L-21-190-L-260-US-1-00-2016-12/qaq-p/3091488

I hope this answers your question! 

Very respectfully, 

Luci Shadeoak
SecondLife Resident

[Alwin Alcott]

debit cards are not a accepted payment method,

only verified paypal skrill and major Credit Cards are.

 

If your debit worked in the past the risk it fails sooner or later is huge.

The current payment processor doesnt handle those anymore.

 

Try using a official method.

 

Second.. you might have put in a limit buy instead of a market buy. A limit buy is a order, not a real buying yet. So LL takes your money but doesn't fill that themself. You have to wait till another resident accepts your order for your rate.

If your rate is too high, you won't get your Lindens soon, or even never. But all that time LL will keep your reserved money.

Go to your order history to see what's going on.