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What's the proper method of reporting someone impersonating an LL employee?


JackRobert Davros
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When you submit an Abuse Report, be sure to stick to the facts and to be as complete as you can be.  Provide names, dates, times, and places where you believe that a TOS violation may have occurred.  Include photos and chat log excerpt if you can.  Make screen shots of relevant information.  Refer to specific sections of the TOS that you think may have been violated.

Linden Lab investigates all Abuse Reports, but cannot do a proper investigation with a vague, confusing, or self-contradictory report.  Also, note (TOS, Sect 6): "We are not responsible or liable for the conduct or content of any user. We reserve the right, but not the obligation, to monitor or become involved in disputes between you and other users." So, LL generally only deals with Abuse Reports in which it is clear that there has been a TOS violation.  Finally, do not expect a response, other than the brief acknowledgement that the Lab has received your AR.  They will never tell you what the outcome of their investigation was, or whether a sanction was applied.

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When you submit an Abuse Report, be sure to stick to the facts and to be as complete as you can be.  Provide names, dates, times, and places where you believe that a TOS violation may have occurred.  Include photos and chat log excerpt if you can.  Make screen shots of relevant information.  Refer to specific sections of the TOS that you think may have been violated.

Linden Lab investigates all Abuse Reports, but cannot do a proper investigation with a vague, confusing, or self-contradictory report.  Also, note (TOS, Sect 6): "We are not responsible or liable for the conduct or content of any user. We reserve the right, but not the obligation, to monitor or become involved in disputes between you and other users." So, LL generally only deals with Abuse Reports in which it is clear that there has been a TOS violation.  Finally, do not expect a response, other than the brief acknowledgement that the Lab has received your AR.  They will never tell you what the outcome of their investigation was, or whether a sanction was applied.

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According to https://community.secondlife.com/t5/English-Knowledge-Base/Filing-an-abuse-report/ta-p/700065, "If you don't see a category for the particular incident you're reporting,[you should] use Select Category > Other and explain in the Details field"  but I can't see Select Category > Other anywhere.

I think I would report it as harassment, and then make it clear in the description what you're complaining about.   He is, after all, trying to stop people from responding to misbehaviour, which I think is a form of disruption.

 

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