Can't receive off line IMs to my email

[Aaliyah Venenbaum]

 I stopped recieving off line IMs to my email despite all the settings same - tried resetting everything and changed email account - no joy - could anybody help please

[Rolig Loon]

Perhaps obvious, but have you checked your e-mail spam filter?  Your ISP may have changed settings on theirs.

[Aaliyah Venenbaum]

Sorry to be bit slow but how do I do that?

[Rolig Loon]

Well, there are two possibilities. If you are using an e-mail program like Outlook on your own computer, there will be a folder labeled something like "Junk E-mail" to look in. Whoever provides your Internet service probably also has a spam filter that traps the really nasty stuff before it even gets to your computer. Mine sends me a note once a week to say that I have 258 questionable messages. If I don't go to check them, the provider erases them after 14 days. If you do your e-mail through Google or Yahoo, they have a Spam folder too. I don't know how long things stay there because I empty it every time I log on. Anyway, .... every e-mail system has a spam filter somewhere. You should get in the habit of scanning through it often. Most of the stuff is Viagra ads, offers for a PhD. diploma, and unclaimed bequests from Nigeria, but every once in a while something really important gets stuck, like a marriage proposal.

[Aaliyah Venenbaum]

Thanks for that - just check and there is nothing from SL - even checked 'banned email addresses - not in there - anyone any more ideas?

[Peewee Musytari]

 

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Aaliyah Venenbaum wrote:

Thanks for that - just check and there is nothing from SL - even checked 'banned email addresses - not in there - anyone any more ideas?

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You can try submitting a ticket on https://support.secondlife.com/create-case/ make it very clear everything that you have already checked / tested, or they will just reply with suggestions that you have already tried.