Unwanted resets offline-IMs-to-email

[Arduenn Schwartzman]

Hi all,

Over the past years, I have experienced several unexpected and unwanted offline-IM-to-email resets (to 'off') in my SL dashboard settings, causing me to miss important customer support requests.

Is this a known problem? How can this prevented? I don't want to check my email settings every few days.

Regards,

Arduenn

[Pamela Galli]

Same here.

[Isoldel]

I recently experienced that too so to combat it, put in your profile that your messages may get capped and have them send notecards for any correspondance. If they cannot do that and you don't see their message, you can at least say that you have that policy for that reason.

[Pamela Galli]

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Isoldel wrote:

I recently experienced that too so to combat it, put in your profile that your messages may get capped and have them send notecards for any correspondance. If they cannot do that and you don't see their message, you can at least say that you have that policy for that reason.

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My display name is No Notecards Please. Seriously, it is. I hate them. The fact that occasionally I do not get my IMs sent to email is not a big deal because I figure it out pretty fast. 

 

[Grumpity Linden]

We've got a jira for that and a theory behind it.  https://jira.secondlife.com/browse/BUG-11051

No promises on timeline for a fix, but it's on our radar. 

[Sassy Romano]

Suggest that in the interim, you remove the link to im_off.php in the footer. If we want to turn them off, we'll visit the page rather than risk am accidental invocation of a link to remove a useful and valuable feature.

 

Quick fix, instant win!

[Arduenn Schwartzman]

Thanks for the replies, all! They've all given me more insight in the situation.

For the time being, I'll leave a prim in-world that pings me every day when I'm offline. A dead-IM-to-email switch, as it were. 

[Grumpity Linden]

Sassy, that's the plan

 

[Sasy Scarborough]

This has happened to me twice in the past month, and yet only once maybe in the last ten years. I am able to realise something is wrong when I have few if any IMs, and have been lucky enough to log in before capping would occur. However it is not acceptable, and if unaware could cause issues with customers etc. I hope there is something that can fix it, as that Jira hasn't really said much in the past few months.