why can I not log on from my computer?

[BillOaks Oakleaf]

Why can't I log on using my computer??

[Irene Muni]

We are not soothsayers

1. What's the exact problem?
2. What happens when you try log in SL?
3. When crash the log in process?
4. Do you receive any error message?
5. Please, copy here the techical specs of your computer. See how: http://wiki.secondlife.com/wiki/System_info

Thanks.

[Luc Starsider]

We - as in you - only seem to be a soothsayer.

Seems he gave the error message in this thread. http://community.secondlife.com/t5/Technical/I-can-not-connect-to-second-life-please-I-need-help-I-am/qaq-p/797691, where you also provided a link to some relevant information in the same thread.

 

- Luc -

[marenka Romano]

second life can not access this computer from
help me please

[Peewee Musytari]

Apparantly this is a bug that is being worked on, several people are getting the same message. You will have to wait until it is fixed or you can email support@secondlife.com and they`ll confirm that for you.

[Kitten4u Underwood]

i get this same message that person was gettin, any idea as to what kinda bug it is, and when we can potentially log back in?

[Peewee Musytari]

@ Kitten4u, LL are aware of the bug and are working on fixing it, you can email support@secondlife.com yourself if you wish to make sure you get the same response, but its just a matter of waiting until they resolve the problem.

[Luc Starsider]

So THAT's why there has been so many of these questions lately. That figures. I would think this is the kind of bug that is fixed rather quickly.

 

- Luc -

[Peewee Musytari]

It would be nice if they would post a GridStatus notice about it so that everyone doesn`t have to ask them individually *sigh* they sure don`t like doing things the easy way do they LOL

[Luc Starsider]

That's a good idea! Come to think of it; where is the link to the Grid Status? It used to be on the front page of the old forums, but in the new one, I can't see it anywhere. It could be me going blind, but I don't think so... Maybe they should allocate a little space in the community - in a sidebar or something - for info like this. But you are right; it does not seem to be their way of doing things.

 

- Luc ---||-

[samara01]

Linden Lab occasionally restricts access to Second Life when its servers experience severe technical difficulties or require major maintenance. These outages affect all Residents, and are not limited to your computer or account. You can check the status of the Second Life Grid at http://status.secondlifegrid.net to find out whether access to Second Life has been temporarily disabled.

---

 

---

---

 

[Kitten4u Underwood]

yea i know they are most likely aware of the issue, i asked if anyone knew when potentially we could log in. waiting game stinks lol

[Peewee Musytari]

@Kitten4u ....Phoenix devs are trying to help get to the root of the problem, can you post your crash log on to http://jira.phoenixviewer.com/browse/PHOE-2758 there are instructions there on how to do it.

[Luc Starsider]

@Kitten4u. Do you have a chance trying to log in from another computer? If so; do you have the same problem?

 

- Luc -

[Peewee Musytari]

Hopefully these people are all back in now, a couple posted that they started getting back in late last night

[Luc Starsider]

Good news, Peewee! Hopefully all of the ones who had problems getting in can get in now.

 

- Luc -