Why am I being told SL can not be accessed on my personal computer?

[Jimmy Orsini]

Why after two years as an age verified member, and using this personal gaming laptop for 6 months I am getting a message that SL can not be accessed from my personal computer.  I sent an email to support@secondlife.com but there is not response.  I have not violated TOS as far as I am aware, nor have I done anything to be banned from SL.  I mainly go to one RP sim, or Hang out with my friends and tend my horses

[Dilbert Dilweg]

If your account or computer was banned. You should have gotten an Email stating so .

Your best bet would be to submit a ticket or contact Linden Lab by phone

Here is some Info about Login Failures and restricted accounts

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

 

Sounds like a Hardware ban if you can access SLt with other Computers

[Jimmy Orsini]

not sure what it is. it suddenly wont work. I was in world before bed working on an RP, tp'd to my home location to check on my horses, and then logged out for the night. 8.5 hrs later when I tried to log back in before I couldnt. I will try to reset the router but not sure if that is the issue.

[Irene Muni]

About the message "Second Life cannot be accessed from this computer", read this KB article: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_does_Second_Life_say_%22You_cannot_log_into_Second_Life_from_this_location%22%3F

[Dilbert Dilweg]

Check your email for Any thing from Linden Lab

Sounds Like a hardware ban if you can use other computers to log into SL

 

[Jimmy Orsini]

I got nothing from LL. thats my point. I was inworld 8-12 hrs ago and had no issues. suddenly I cant access the account on my personal computer

[Dilbert Dilweg]

I have noticed a sudden increase of users getting this problem. are you using Phoenix viewer?

Maybe try another viewer

[Odine]

hello, having exactly same problem since about 10h, really no idea why. Just called support, they told me that everything´s ok with my account and I should try to install viewer 2 again, which I did, but it stays the sam "second lif cannot accessed ...." made no updates or something, nothing happened in meantime. Just know that there are more members with same problem. Sent also Email to SLSupport - no response yet. Please inform If somebody has an idea or solution

thank you ))

Odine

[LadyWhite Farrior]

I recived email saying it isa bug and they are currently working on it sweety there are many of us with same issue huggies

[Peewee Musytari]

Apparantly this is a bug that is being worked on, several people are getting the same message.

You will have to wait until it is fixed or you can email support@secondlife.com and they`ll confirm that for you.