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I can not verify my age? I put in my id number and still docent work?


nicolej215
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if the web form is not working for you your only option is to go premium (this will adult verify you) then create a support ticket to manual verify if you don't need to visit land restricted to age verified adults simply going premium or getting payment info on file by buying L$ on the lindex will suffice

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if the web form is not working for you your only option is to go premium (this will adult verify you) then create a support ticket to manual verify if you don't need to visit land restricted to age verified adults simply going premium or getting payment info on file by buying L$ on the lindex will suffice

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At the risk of giving too much information, I'm going to cut and paste a lovely, complete answer that was posted by the vastly knowledgeable Irene Muni a while ago:  :smileyhappy:

- 1 -

If you want acces to Adult lands an content IS NOT necessary be Age Verfied, it's enough be Account Verified. See http://wiki.secondlife.com/wiki/Linden_Lab_Official:What_are_the_different_types_of_Account_Verifica... That document explain the differences. Extract:

In order to access Adult Content in Second Life, your account needs to be verified.

You may have heard the terms "Account Verification" and "Age  Verification". While related, they are in fact  different! Here's what you must know:

  • Account Verification is an umbrella term which contains different ways of being Account-Verified.
  • Having "Payment Info on File" means you're "Account-Verified" ,  but not necessarily "Age-Verified". You can be neither,  either, or both. For example, if you purchase goods from Xstreet  with a credit card, you have Payment Info on File status, and are  "Account-Verified". But, you're not Age-Verified unless you explicitly go through the Age Verification  process.
  • Furthermore, even if you have both Payment Info on File  and are Age-Verified, to access a Region, your Preferred  Maturity must be the same or greater than that Region. For  example, to access an Adult-rated Region, you need to set your  Preferred Maturity rating to PG, Mature and Adult. Similarly, to  access a Mature-rated Region, you need to set your Preferred  Maturity to PG and Mature or PG, Mature and Adult.

-2 -

But  if really you need be Age Verified, and you have problems doing ir  automatically, you shoul use the Manual age verification. See http://wiki.secondlife.com/wiki/Linden_Lab_Official:Age_Verification_FAQ#What_happens_if_I_experienc...

What happens if I experience problems  when I try to verify my identity?

The new age verification feature is in beta. Please be patient as we  continue to improve the feature. We are committed to making sure the  process is as smooth and user-friendly as possible; however, we  understand that this represents a change for Residents. We have also  tested the system extensively with our systems provider,  Aristotle-Integrity, which has delivered this type of technology to  other companies. If you continue to have problems verifying your  identity, please go to the Second Life Support Portal and submit a ticket  (select Special Questions - Basic account or Guest Login from the  Ticket Type dropdown, select Account Issues from the next  dropdown, and choose Manual Age Verification from the next).

Please attach an electronic (scanned) copy of one of a Government  issued identification that has your name and date of birth clearly  displayed. This identification could be one of the following:

  • Birth Certificate
  • Driver's License
  • Passport
  • State or National ID


To attach a file to your ticket:

  1. Log into the Second Life Support Portal and click the My  Support History tab.
  2. Click the Ticket # of the age verification ticket you  submitted.
  3. Click the Comment button.
  4. Click the Attach a file link.
  5. Browse for the file on your computer and click Open.
  6. To attach another file, click the Attach another file link.
  7. Click the Submit button.
  8. The files you specified will be uploaded and attached to the  ticket.

Please expect manual verification to take 5-7 working days.

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