I'm getting region handshake error. I've reset my modem, bypassed my router & turned off firewall.

[SunDrop1701]

I'm getting region handshake error.  I've reset my modem, bypassed my router, plugged directly into my computer & turned off firewall.  I  cannot go to learner island, nor teleport to my "home".    Idon't mean to be rude but WoW, Star Trek online, IMVU,  Guildwars ect must be doing something right.  I don't have to uninstall any / all security measures on my PC & I can still get wi-fi for my kindle, download a book & still not have any trouble playing.  Premium subscriber since Oct 2015 & still haven't been able to log in.

[Alwin Alcott]

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SunDrop1701 wrote:

I    Idon't mean to be rude but WoW, Star Trek online, IMVU,  Guildwars ect must be doing something right.  I don't have to uninstall any / all security measures on my PC & I can still get wi-fi for my kindle, download a book & still not have any trouble playing.  Premium subscriber since Oct 2015 & still haven't been able to log in.

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don't mention those real GAMES than, they can't be compared to SL.

Stop using wifi af the first place when you have trouble, and again... other programs working says nothing. SL needs stable connections, while other programs still work when you have a huge packet loss.

What the premium since 2015 has to do with is is also a big ? for me...

back to your problem : there is nothing on the grid status yet, so it might be at your isp side, or your firewall/anti virus updated and blocks.

[Whirly Fizzle]

You should contact Linden Lab support as soon as possible.

Because you are premium, you can use Live Chat support here: https://support.secondlife.com/start-chat/

If Live Chat is offline, you can file a support ticket here: https://support.secondlife.com/create-case/