I did cancel the premium, but I got the card account the amount of the premium.

[jonnatha94]

Hello, last week I bought the premium service, only three days later did not like the service and asked for cancellation. The clerk made ​​the cancellation of the premium, but the problem is that last week I received my card mastercard account and came charging one thing that I canceled and they said they would not charging anything. I tried calling for support from you over the phone, but do not speak English, there is communication difficult. I hope you help me!

My wife will pay the card bill, I want a refund in lindens. Thank you in advance.

A tip: offer telephone support in Portuguese and other languages ​​to provide better care.

[Darkie Minotaur]

This is a forum where users discuss - your message will most likely not get read by LL employees here.

[jonnatha94]

Ok, thank you.

[ColeMarie Caramel]

Maybe try to create a case and see if LL will help you.

https://support.secondlife.com/create-case/

~ColeMarie~

[Thinkerer Melville]

I suggest you contact your credit card company and dispute the charge.  Tell them what happened.  

TKR

[Claireschen Hesten]

they can't not charge you you'll be charged if you bought 1 month 3 months or 1 year even if you cancel straight after you'll remain a premium member till your next billing cycle

[George Orellana]

They will not refund you. You bought a service and you used it for a few days, you can't expect them to give you your money back just because you want them to. When you canceled, you only canceled the renewal. 

[jonnatha94]

Ok, but if it was canceled only a renewal, so why not get them until now L $ 300 that I receive every Tuesday? In my account is saying I'm free. That is all the privileges were taken away from premium, and I paid for 3 months.

I'm paying for something that not enjoy? If only I could go back to premium. But neither am more premium. I already made ​​the payment card because I'm punctual. Wish I could be repaid somehow. If someone in the team of Linden see this message, I hope you understand.