Are you entitled for a refund or replacement

[Syo Emerald]

No, not really. LL does not get involved into disputes between residents.

[Syo Emerald]

No, not really. LL does not get involved into disputes between residents.

[Theresa Tennyson]

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Sarah36 Islay wrote:

When you buy an item from a store and a pop up message says .Accept or Discard;  If you click on discard by mistake, because it came up to fast. Is the owner suppose to refund or send item - once sending him the proof of payment. If he/she refuses can you put in a ticket.

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If it's a copyable item the merchant will often have a redelivery system or otherwise send you another copy. That type of message is something I'd expect to see from a vendor system which will usually have a built-in redelivery function. If it's a no-copy item the merchant probably won't send you another delivery because they have no way of confirming that you discarded the first one accidentally. They aren't required to do anything by Linden Lab either way.

[Amethyst Jetaime]

I agree.  With other posters.  The merchant is not required to rectify your mistake, even for copyable items, although most will do that if you ask politely.