HELP! Login failed message

[Jisela Jenvieve]

PROBLEM!! When I try to login I get the message: "Login failed. Despite our best efforts, something unexpected has gone wrong...." I just paid for premium membership and have downloaded the Beta Viewer and older versions (including the 2.2.0 I had previously), all say the same thing. I have been using SL almost a year and this is the first time I have seen this message. I finally decide to upgrade and pay them and this is what I get!! I want a REFUND!!!!!!!

[Peewee Musytari]

Try restarting your computer, including your router (leave that off for a minute)

if you still can`t login, clear your cache and change your start location to "Smith".

[Jisela Jenvieve]

I have restarted my computer numerous times and the router....problem still not fixed. How do I clear my cache?

 

[Peewee Musytari]

You can clear your cache manually by going to:

 

(XP) - C: - Documents and Settings - (USER NAME) - AppData - SecondLife

(Vista) - C: - Users - (USER NAME) - AppData - Local - SecondLife

(Win 7) - C: - Users - (USER NAME) - AppData - Roaming - SecondLife and /Local/SecondLife

 

Delete the contents of the folder and restart your computer.

 

NOTE: You may need to go to Windows Tools > Folder Options > View & enable Show Hidden Files/Folders, in order to see AppData folder.

[Jisela Jenvieve]

This still doesn't fix the problem.

[Peewee Musytari]

Can you test if you get the same problem if you login an alt account and also if you get the same if you login your main account on a different viewer?

You can test on one of the 3rd party viewers such as Phoenix https://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory

[Jisela Jenvieve]

Looks like I have a bigger problem now. I did a system restore to see if that fixed the problem and now neither Firefox or Internet Explore work along with SL. I can only use AOL to get internet connect. And I tried my current SL viewer on another computer (I keep it save on my portable drive) and it works fine. So it seems I have some internet connection issue and I have no idea where to go from here. I probably messed something up when I tried changing Firewall settings.

[Peewee Musytari]

Try disabling the firewall just to test that everything is working ok with out it so that you can pinpoint the firewall as being the problem.

[Jisela Jenvieve]

I disabled the firewall and did another System Restore but still SL, Firefox, and Internet Explorer don't work. So I guess that means the firewall isn't the problem. Now I really have no idea what it could be.

[Peewee Musytari]

You baffled me now too lol...Lemme see if I can find someone more techy to help you

[Jisela Jenvieve]

Thanks for your help, I really apprecaite it. Explorer just started working again but SL and Firefox are still. Ah this is crazy!