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someone stole all my money, L 2801. I see them on my transaction Histrory


Hal Firethorn
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Accounts can't be hacked but can be compromised if you give someone your password, accept an object then rez it and inadvertently gave permission to debit your account, or you clicked a link that took you to a phishing website. If it is the latter be sure to run a virus checker and anti malware program to rid your computer of anything that it picked up there.

Your account may have been compromised if:

You can't access your account.
You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
On the Second LIfe Help page page, click the Contact Support link on the right.
On the next page, click Submit a a Support Case form.
Under What type of problem are you having?, select Account Issue. A second dropdown appears.
Under Account Issue, select I believe my account has been compromised.
Fill in the rest of the fields as directed.
Click Submit.
Check your email for your case number.
Call our fraud number: 800-860-6990 .

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once they have concluded the investigation, they'll send you an email explaining their conclusion and the action they will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

If you act quickly , like NOW, they may be able to retrieve your money if whoever took it hasn't cashed it out yet. There are no guarantees though as under the TOS you are responsible for keeping your account secure.

Tip: Even if you are able to log into your account, change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account.

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Accounts can't be hacked but can be compromised if you give someone your password, accept an object then rez it and inadvertently gave permission to debit your account, or you clicked a link that took you to a phishing website. If it is the latter be sure to run a virus checker and anti malware program to rid your computer of anything that it picked up there.

Your account may have been compromised if:

You can't access your account.
You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
On the Second LIfe Help page page, click the Contact Support link on the right.
On the next page, click Submit a a Support Case form.
Under What type of problem are you having?, select Account Issue. A second dropdown appears.
Under Account Issue, select I believe my account has been compromised.
Fill in the rest of the fields as directed.
Click Submit.
Check your email for your case number.
Call our fraud number: 800-860-6990 .

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once they have concluded the investigation, they'll send you an email explaining their conclusion and the action they will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

If you act quickly , like NOW, they may be able to retrieve your money if whoever took it hasn't cashed it out yet. There are no guarantees though as under the TOS you are responsible for keeping your account secure.

Tip: Even if you are able to log into your account, change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account.

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Someone can't steal your L$, exactly, but they can certainly fool you into giving them permission to take them.  A common scam is to offer you a gift that asks for permission the debit your account.  If you're not familiar with Second Life messages, or are not a native speaker of English, or just aren't paying attention, you click "OK".  That gives the person full permission to charge your account.  The amounts will show up on your Transaction History as legitimate purchases or "gifts".  The scam artist is in SL on a throw-away account, so he sells the L$ or passes them to another person and then vanishes.

There are many variations on that scam, but they all end up the same way.

There's nothing that we can do, because everyone here is a SL resident like you. Lindens never come here, and we have no power to chase down bandits and get your money back.  There's not much you can do either but submit an Abuse Report and hope for the best. Include as much detail as you can. You are "lucky" that this jerk only got about $11.  Some people have lost a lot more. Keep your eyes open and don't get fooled again.

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Rolig and Amethyst have described the two most common scams in SL.  If it's the money-stealing object described by Rolig, be sure that you detach the object (if you are wearing it) or right click it and Delete it if you rezzed it in world.  As long as it is in world, it can continue to take money from you!  File an Abuse Report on the person who gave it to you (if you don't recall, check the thing's properties and note the "previous owner".)

If you think the problem is that you entered your login credentials on a false website, change your password at once, if you still can.  Then Abuse Report the fraudulent transaction (include the details from your Transaction History).  Then file a Support Case to report a possible compromise of your account.  Expect that LL will disable your account for a few days while they investigate your report.

In either case, prompt reporting MAY get you some or all of your $L back, but don't count on it.

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