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[RESOLVED] Scheduled Billing Maintenance

by LindenStatus Linden ‎29-08-2016 06:15 PM - edited ‎30-08-2016 11:28 PM

 

[Resolved 1:10 PM PDT, 29 August 2016]  Some users are reporting that they are receiving the error “We are unable to make changes to the current invoice” when attempting to transact using the LindeX and Marketplace. This is a result of browsers not recognizing the internal changes made during this maintenance.

If you receive this error, please do a “hard refresh” of the page. This can be accomplished in most popular Windows based browsers by holding down Ctrl and pressing F5, and popular Mac based browsers by holding Shift and clicking reload in their browser. This is best done when on the Cashier page.

In the rare circumstance where the "hard refresh" of the Cashier page does not work, there are further steps that can be taken to bypass any lingering issues.  The process is different depending on which web browser you are using.

Following are steps for our two most common browsers:

The steps for Firefox are as follows:

1. Log out of Secondlife.com and any other subsites such as marketplace.secondlife.com using the sign out link.

2. Click the Menu button and chose Options.

3. Select the Advanced panel.

4. Click on the Network tab,

5: In the Cached Web Content section click Clear Now.

6. Close the page, saving your changes and then log back in to secondlife.com or the Marketplace.

There is an illustrated guide to clearing the Firefox browser cache here: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

The steps for Chrome are as follows:

1. Log out of Secondlife.com and any other subsites such as marketplace.secondlife.com using the sign out link.

2. On the browser toolbar, click the Chrome menu.

3. Point to More Tools and then Clear browsing data.

4. In the "Clear browsing data" box, click the checkboxe for Cached images and files.

5. Make sure, that next to "Obliterate the following items from" you have selected "the beginning of time."

6. Close the page, saving your changes and then log back in to secondlife.com or the Marketplace.

There is an illustrated guide to clearing the Chrome browser cache here:  https://support.google.com/accounts/answer/32050?hl=en

If you require additional assistance, please contact our support team through the support portal at https://support.secondlife.com/

[Resolved 12:28 PM PDT, 29 August 2016] The maintenance on our billing system has been completed.

[Posted 9:14 AM PDT, 29 August 2016] We will be performing scheduled maintenance on our billing system Monday, August 29th beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates

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might be this:

 

[RESOLVED] Scheduled Billing Maintenance

by LindenStatus Linden ‎29-08-2016 06:15 PM - edited ‎30-08-2016 11:28 PM

 

[Resolved 1:10 PM PDT, 29 August 2016]  Some users are reporting that they are receiving the error “We are unable to make changes to the current invoice” when attempting to transact using the LindeX and Marketplace. This is a result of browsers not recognizing the internal changes made during this maintenance.

If you receive this error, please do a “hard refresh” of the page. This can be accomplished in most popular Windows based browsers by holding down Ctrl and pressing F5, and popular Mac based browsers by holding Shift and clicking reload in their browser. This is best done when on the Cashier page.

In the rare circumstance where the "hard refresh" of the Cashier page does not work, there are further steps that can be taken to bypass any lingering issues.  The process is different depending on which web browser you are using.

Following are steps for our two most common browsers:

The steps for Firefox are as follows:

1. Log out of Secondlife.com and any other subsites such as marketplace.secondlife.com using the sign out link.

2. Click the Menu button and chose Options.

3. Select the Advanced panel.

4. Click on the Network tab,

5: In the Cached Web Content section click Clear Now.

6. Close the page, saving your changes and then log back in to secondlife.com or the Marketplace.

There is an illustrated guide to clearing the Firefox browser cache here: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

The steps for Chrome are as follows:

1. Log out of Secondlife.com and any other subsites such as marketplace.secondlife.com using the sign out link.

2. On the browser toolbar, click the Chrome menu.

3. Point to More Tools and then Clear browsing data.

4. In the "Clear browsing data" box, click the checkboxe for Cached images and files.

5. Make sure, that next to "Obliterate the following items from" you have selected "the beginning of time."

6. Close the page, saving your changes and then log back in to secondlife.com or the Marketplace.

There is an illustrated guide to clearing the Chrome browser cache here:  https://support.google.com/accounts/answer/32050?hl=en

If you require additional assistance, please contact our support team through the support portal at https://support.secondlife.com/

[Resolved 12:28 PM PDT, 29 August 2016] The maintenance on our billing system has been completed.

[Posted 9:14 AM PDT, 29 August 2016] We will be performing scheduled maintenance on our billing system Monday, August 29th beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates

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