What can I do if my account wont verify my account and all my information is current and accurate?

[Kiyana Teixeira]

I have tried all different kinds of Identification and It keeps telling me it's wrong. I know It isnt wrong cause It's been the same info for over 18 years! I even have payment info filed and I am still not age verified!

[Griffin Ceawlin]

What happens if I experience problems when I try to verify my identity?

We are committed to making sure the process is as smooth and user-friendly as possible; however, we understand that this represents a change for Residents. We have also tested the system extensively with our systems provider, Aristotle-Integrity, which has delivered this type of technology to other companies. If you are a Premium or Concierge customer and you continue to have problems verifying your identity, please go to the Second Life Support Portal and submit a ticket.

Please attach an electronic (scanned) copy of one of a Government issued identification that has your name and date of birth clearly displayed. This identification could be one of the following:

• Birth Certificate
• Driver's License
• Passport
• State or National ID

To attach a file to your ticket:

1. Log into the Second Life Support Portal and click the My Support History tab.
2. Click the Ticket # of the age verification ticket you submitted.
3. Click the Comment button.
4. Click the Attach a file link.
5. Browse for the file on your computer and click Open.
6. To attach another file, click the Attach another file link.
7. Click the Submit button.
8. The files you specified will be uploaded and attached to the ticket.

Please expect manual verification to take 5-7 working days

 

http://community.secondlife.com/t5/English-Knowledge-Base/Age-verification/ta-p/700021

[Ishtara Rothschild]

If you have payment info on file, you should be able to enter almost all adult regions. There is only a handful of adult sims that requires age verification. By default, account verification is enough.

[Peewee Musytari]

If you have a double last name (like Van Gough) enter it without the space.

If nothing works, the manual verification ticket isn`t avalable for basic (free) accounts, but some people have been lucky by submitting a ticket in the wrong category (such as account issues) and when LL read that it is for age verification they are requesting copies of ID in the usual way, so its worth a try.

https://support.secondlife.com/create-case/