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xTH4Tx0N3xG1RLx

another fkn win10 issue

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okay look, i have been unable to play this game for freaking months. i just went out and bought a new pc (new to me, its referb) it has win 10. i know stupid me, but i thought since it was a fresh version of win 10 and not an upgrade it would be better. I have literally tried everything suggested. my graphics driver is 100% up to date, according the both device manager as well as intel's utility driver thing. i just installed all updates, and restarted 4 times. i even went in under compatability mode and tried win 8-xp to no avail. there MUST be something i can do. my pc exceed the suggested list under system requirements. I'm going mad. I just wanna see my friends yo!

 

here are my specs.  intel core 2 duo cpu, win 10 pro, 64 bit operating system, 4 GB ram, with nothing else installed but the sims 4 while i try not to strangle someone.

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Core 2 Duo is going to mean a fairly old PC, but that part isn't fatal. Exactly what kind of Intel graphics does this PC have? And what exactly happens when you try to start the viewer, are there any error messages at all?

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Need more info.  What do you mean you can't play?  Can you log in?  If you can, what is wrong exactly?   If you get any mesages what exactly do they say?

It would also be helpful to HELP>ABOUT and copy and paste what you see there in  your post.  You don't have to log in to do this, just launch your viewer.

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it's not likely it's the W10, but it's W10 on a machine thats hardly capable of running it...

as others told/asked, give some more info about the system... graphics, psu

If you have a intel hd 2000/3000 you have to go back to your seller, he sold you something useless... these graphics will "work"  on your system, but are not supported anymore. SL will not run on it.

 

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Can you get a dxdiag report from the affected system.

 

  • Right click the windows start button & choose "Run".
  • In the text box, type in dxdiag.exe then click OK.
  • Wait for the dxdiag window to open and the green progess bar to finish.
  • Click the "Save all information" button & save the dxdiag report as a text file.

Upload the dxdiag.txt to dropbox/google drive or similar or paste the text from the report onto pastebin or into a comment here.

 

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Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160819-1924)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq 6730b (KR972UT#ABA)
BIOS: Default System BIOS
Processor: Intel® Core2 Duo CPU P8600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 4026MB RAM
Page File: 2550MB used, 2882MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Mobile Intel® 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Manufacturer: Intel Corporation
Chip type: Mobile Intel® 4 Series Express Chipset Family
DAC type: Internal
Device Type: Full Device

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1695 MB
Dedicated Memory: 64 MB
Shared Memory: 1631 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3846
Native Mode: 1680 x 1050(p) (59.997Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll
Driver File Version: 8.15.0010.2702 (English)
Driver Version: 8.15.10.2702
DDI Version: 10
Feature Levels: 10_0,9_1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 3/10/2013 8:00:00 PM, 6593816 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown

D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported


Name: Mobile Intel® 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Device ID: PCI\VEN_8086&DEV_2A43&SUBSYS_30DD103C&REV_07\3&E89B380&0&11
Driver: C:\WINDOWS\system32\DRIVERS\igdkmd64.sys, 8.15.0010.2702 (English), 3/23/2012 10:13:28, 10627744 bytes
Driver: C:\WINDOWS\system32\igdumd64.dll, 8.15.0010.2702 (English), 3/11/2013 07:49:02, 6593816 bytes
Driver: C:\WINDOWS\system32\igd10umd64.dll, 8.15.0010.2702 (English), 3/11/2013 07:48:50, 4755784 bytes
Driver: C:\WINDOWS\system32\igkrng500.bin, 3/23/2012 10:13:08, 982240 bytes
Driver: C:\WINDOWS\system32\igcompkrng500.bin, 3/23/2012 10:13:08, 439308 bytes
Driver: C:\WINDOWS\system32\igfcg500m.bin, 3/23/2012 10:13:08, 92356 bytes
Driver: C:\WINDOWS\SysWow64\igkrng500.bin, 3/23/2012 10:13:08, 982240 bytes
Driver: C:\WINDOWS\SysWow64\igcompkrng500.bin, 3/23/2012 10:13:08, 439308 bytes
Driver: C:\WINDOWS\SysWow64\igfcg500m.bin, 3/23/2012 10:13:08, 92356 bytes
Driver: C:\WINDOWS\system32\iglhxs64.vp, 3/23/2012 10:41:58, 5424 bytes
Driver: C:\WINDOWS\system32\iglhxo64.vp, 3/23/2012 09:54:38, 60015 bytes
Driver: C:\WINDOWS\system32\iglhxc64.vp, 3/23/2012 09:54:38, 60226 bytes
Driver: C:\WINDOWS\system32\iglhxg64.vp, 3/23/2012 09:54:38, 60254 bytes
Driver: C:\WINDOWS\system32\iglhxa64.vp, 3/23/2012 09:54:38, 1090 bytes
Driver: C:\WINDOWS\system32\iglhxa64.cpa, 3/23/2012 09:54:38, 1991936 bytes
Driver: C:\WINDOWS\system32\iglhcp64.dll, 1.05.0002.0001 (English), 3/23/2012 14:47:02, 188416 bytes
Driver: C:\WINDOWS\system32\iglhsip64.dll, 1.05.0002.0001 (English), 3/23/2012 14:47:02, 206336 bytes
Driver: C:\WINDOWS\SysWow64\igdumd32.dll, 8.15.0010.2702 (English), 3/11/2013 07:48:56, 4931384 bytes
Driver: C:\WINDOWS\SysWow64\igd10umd32.dll, 8.15.0010.2702 (English), 3/11/2013 07:48:44, 4370016 bytes
Driver: C:\WINDOWS\SysWow64\iglhcp32.dll, 1.05.0002.0001 (English), 3/23/2012 14:47:02, 147456 bytes
Driver: C:\WINDOWS\SysWow64\iglhsip32.dll, 1.05.0002.0001 (English), 3/23/2012 14:47:02, 208896 bytes

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 129164704617, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: DiskScan.exe
P2: 1.1.0.0
P3: 10.0.14393.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER1 +++:
Fault bucket 125987989486, type 5
Event Name: SkyDriveClientError
Response: Not available
Cab Id: 0

Problem signature:
P1: OneDriveSetup.exe
P2: 17.3.6381.0405
P3: OneDriveSetup.exe
P4: 17.3.6381.0405
P5: 0x80040692
P6: Installer
P7: application.cpp
P8: 151
P9:
P10:

+++ WER2 +++:
Fault bucket 125987989486, type 5
Event Name: SkyDriveClientError
Response: Not available
Cab Id: 0

Problem signature:
P1: OneDriveSetup.exe
P2: 17.3.6381.0405
P3: OneDriveSetup.exe
P4: 17.3.6381.0405
P5: 0x80040692
P6: Installer
P7: application.cpp
P8: 151
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: SkyDriveClientError
Response: Not available
Cab Id: 0

Problem signature:
P1: OneDriveSetup.exe
P2: 17.3.6381.0405
P3: OneDriveSetup.exe
P4: 17.3.6381.0405
P5: 0x80040692
P6: Installer
P7: application.cpp
P8: 151
P9:
P10:

+++ WER4 +++:
Fault bucket , type 0
Event Name: SkyDriveClientError
Response: Not available
Cab Id: 0

Problem signature:
P1: OneDriveSetup.exe
P2: 17.3.6381.0405
P3: OneDriveSetup.exe
P4: 17.3.6381.0405
P5: 0x80040692
P6: Installer
P7: application.cpp
P8: 151
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAS
P4: 4.10.14393.0
P5: unspecified
P6: unspecified
P7: unspecified
P8:
P9:
P10:

+++ WER6 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAV
P4: 4.10.14393.0
P5: unspecified
P6: unspecified
P7: unspecified
P8:
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: HID\VEN_HPQ&DEV_0006&Col01
P3: 10.0.0.0
P4: 0409
P5: input.inf
P6: *
P7:
P8:
P9:
P10:

+++ WER8 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: HID\VEN_HPQ&DEV_0006&Col01
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER9 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: PCI\VEN_8086&DEV_2A42&SUBSYS_30DD103C&REV_07
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

 

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also these are my full specs according to the site i purchased from. it came with win 10 pro already installed.

 

 

https://gyazo.com/147f5d176a9fccd122b8bb94c3a0c61f

and i'm getting the same error as everyone else, my drivers need updating. except they don't. also when i try and run the driver update tool from intel, it fails every time. i have tried literally every viewer right down to imprudence and all the old ones, clear up to the offical viewer. none of them work. it runs skyrim on ultra with little lag, imvu and sims 4 without issue. i really dont get it. any help is appreciated.

 

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Ugh, bad news here I'm afraid.

That system has Mobile Intel® 4 Series Express Chipset Family graphics.

That card will not run *any* Second Life viewer with Windows 10. There are no suitable graphics drivers available that will work.

The only option is to install Windows 7 on it.  I'm not 100% sure if Windows 8.1 will work but it may do.

Even if you installed Windows 7 so you could login to SL, performance will be absolutely terrible with that card. You will also not be able to enabled Basic Shaders on that system.

My old laptop has the same processor/graphics as this (Windows 7) & believe me, it's a truely painful experience trying to run an SL viewer on it.

If you bought this system specifically for SL and you can still return it & get a refund, I'd do that.

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didn't  it for sl, i bought it for school. I'm gathering information for December when I am able to purchase another pc and give this one to my bf. So there's simply no way it'll ever run sl? at least now I know so i can stop obsessing over a fix. now to spend the next 4 months waiting on another loan disbursement.

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xTH4Tx0N3xG1RLx wrote:

 So there's simply no way it'll ever run sl?

No, not on Windows 10.

The only possible way to make it work on Windows 10 is to find some 3rd party "hacked" drivers for your card. This may not work either. If it works you can expect problems with SL viewers - the driver is likely to be very crashy, which will crash the viewer &/or you will see graphical glitches.

Installing such drivers may also cause the whole system to be unstable & may result in needing to reformat & reinstall Windows on that system.

I really don't recommend even trying to do that.

There's a couple of threads here discussing use of such 3rd party drivers if you are interested. Just to stress again, I wouldn't try this.

http://www.eightforums.com/graphic-cards/4418-mobile-intel-series-4-intel-hd-graphics-1st-generation.html

http://www.eightforums.com/graphic-cards/37811-windows-8-1-mobile-intel-series-4-graphics-drivers-x64.html

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Just a general note on Win10.  It may or may not help if it is that graphics card issue.

You can get Win10 to run MUCH like Win7 by turning off all the defaults. There are TONS of things running in the background in Win10 UNLESS you opt out. I did this for security reasons as Win10 is kinda like the NSA in that reguard *wink* and while I have nothing to hide, I just don't like the idea.

 

You can look up Win10 Security settings in Google and you will find a big list  of things you can turn off. I actually turned off everything but the microphone and I am a very happy camper. 

 

Again if it is an issue with the card and SL that is one thing. If it is an issue with incompatibility with Win10 "default" software settings -- then turning things off might get you inworld.

 

So you may want to try that; it is easy enough to turn things back on if it want. And you will likely be better off with a 1.23 style viewer like Singularity as that takes less power than hefty Firestorm or even the Linden viewer.

 

Good luck.   

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xTH4Tx0N3xG1RLx wrote:

I just wanna see my friends yo!

I gather that at one point you had a PC that ran SL, but this new one doesn't. 

I wonder if maybe you happen to have a reasonably capable Android device that you could run Lumiya on, and just blow-off the PC altogether for now? Lumiya is by no means a fully functional SL viewer for, like, building or anything, but it supports SL social interaction with some graphics.

 

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Yes that should run SL okay but don't expect to get good performance on high graphics settings.

It's a fairly basic system with some limitations (read the reviews) but for that price it actually looks pretty good.

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xTH4Tx0N3xG1RLx wrote:

both said it exceeds recommended levels....am i to believe they are wrong?

recommended is in the meaning of lowest levels that will be able to run SL, don't expect miracles from it.

If you really want a good experience in SL with a pc you need at least a high mid range or high range machine.

If you want a really nice pc for SL the graphics card alone will be already  over 300/400/500 usd.

For laptops you will be in the 900 USD and up range ... for a pc 700 and up...

Of course you can go cheaper... but results will do as the price.... going down...

 

Laptops (and pc) need a stand alone mid/heigh end graphics card, onboards will never get the same results.

It's by this that the whole system is mostly a lot more than you reallly need for daily use, but SL loves to use a lot of machine resources.

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no, required levels are the lowest. recommended is a bit above that. So according to what I've seen online it far surpasses the minimum and is even a bit above what they recommend. But I will find out later today when it gets here for sure...thank you everyone for your help. :)

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you ask a question about recommended... you get one and you simply say "no"...

 

why you ask a question than?

 

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i did not simply say no. i corrected the poster on what recommended and required are. they stated that the recommended levels are the lowest, but in fact they are not. required means the minimum it takes to run sl. the recommended is what it takes to run it the best, i may not know much, but of this i am certain.

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xTH4Tx0N3xG1RLx wrote:

i did not simply say no. i corrected the poster on what recommended and required are. they stated that the recommended levels are the lowest, but in fact they are not. required means the minimum it takes to run sl. the recommended is what it takes to run it the best, i may not know much, but of this i am certain.

You'd be right with just about any other platform. Required is the basics, Recommended is the likely point for acceptable stability (better than required, but not the best). You'll probably get 20-25FPS, but you could do better than this with an even higher spec PC.

Unfortunately Second Life, given that all data needs to come down your network link (causing a high probability of bottlenecks)... there's no such thing as "best" - you'll never get 100% performance out of Second Life, even if you have the flashiest million-dollar PC available it's still relying on your network being super-duper-crazy-fast, and that's just not a practical guarantee for 90% of Internet users.

I think that's what Alwin was alluding to. He could've definitely communicated it better.

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