Missing Credit Process Payment

[Samual Wetherby]

Anyone else missing a credit process from LL to their Paypal?

I processed a decent amount on 14th.

Received an email on the 15th from LL saying the credit process had been completed and the funds should be in my Paypal. But no Paypal payment

I know there was Billing Maintances on the 15th.

I've submitted a ticket, but only thing I recieved back was a "Please supply your security question answer".

I've updated the ticket daily, checking with Paypal daily and nothing and still  no reply from LL.

Anyone else having issues or gotten this resolved?

[Freya Mokusei]

Isn't that like 3-3.5 business days?

Even LL say it will take 5 business days (and in reality, sometimes it takes longer).

 Cool yer jets.

[Samual Wetherby]

No.

Normally I'm getting next day.

BUT the general process is you get 1 email confirming you sent in a credit request for the sale of Lindens.

Then you wait.

Then an email arrives saying the credit has been approved and processed. Then the funds are sent to Paypal when this 2nd email confirmation is sent. But in my case. No funds were ever sent to Paypal and no reply from Linden. A credit process I did on the 15th arrived on the 16th fine.

Email Received:

Hello, Samual Wetherby!

This email is a confirmation that a request to process USD credit from your Second Life account balance to a PayPal account has been approved and completed.

Details:
Date of request: 2016-08-14 16:49:07 UTC
Amount requested: $xxx.xx
Fees: $3.00
Total amount: $xxx.xx
Request ID: xxxxxxxx

Now that the funds have been sent to a PayPal account, you should be able to see them when you log in to your PayPal account. If you have difficulty doing so, please contact the PayPal support team for assistance.

If you did not make this request: please call the Fraud Line at 1-800-860-6990 between the hours of 9AM and 6PM (Pacific Time), Monday-Friday.

Kind regards,
Linden Lab

[Chic Aeon]

I suggest CALLING BILLING rather than a support ticket.  I can't say that folks in billing always know the answers (issue long ago ) but you probably have a better chance.

 

https://support.secondlife.com/billing-support/

[Samual Wetherby]

Did call Billing Support and they just gave me run around saying they were looking into it.