premium account

[Cinnamon Lohner]

We can't read your Account History. :smileyhappy:  If you paid for premium but are still listed as a basic user, best to contact the Billing department.

--CInn

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

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Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

[Cinnamon Lohner]

We can't read your Account History. :smileyhappy:  If you paid for premium but are still listed as a basic user, best to contact the Billing department.

--CInn

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

[Peewee Musytari]

Was it literally in the last few minutes? It may take a little while for the site to update but shouldn`t take long, see if you can get a Linden House, because it won`t let you do that if you are not premium.

[MarioGrazia]

Well I'm in Italy, how can I call without be too much expensive? May we resolve by mail? I read in my account the Id number of transaction is : 122865769146. Hope you can do somethings with this information.

Ty

[Peewee Musytari]

 

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MarioGrazia wrote:

Well I'm in Italy, how can I call without be too much expensive? May we resolve by mail? I read in my account the Id number of transaction is : 122865769146. Hope you can do somethings with this information.

Ty

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Go to https://support.secondlife.com/create-case/ and submit a ticket.

You can try this email address: support@payments.secondlife.com

Or there is a fax number: Fax (415) 243-9045