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MarioGrazia
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We can't read your Account History. :smileyhappy:  If you paid for premium but are still listed as a basic user, best to contact the Billing department.

--CInn

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Portugal: 800.814.450
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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We can't read your Account History. :smileyhappy:  If you paid for premium but are still listed as a basic user, best to contact the Billing department.

--CInn

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Portugal: 800.814.450
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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MarioGrazia wrote:

Well I'm in Italy, how can I call without be too much expensive? May we resolve by mail? I read in my account the Id number of transaction is : 122865769146. Hope you can do somethings with this information.

Ty


 

Go to https://support.secondlife.com/create-case/ and submit a ticket.

You can try this email address: support@payments.secondlife.com

Or there is a fax number: Fax (415) 243-9045

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