Lovejoy2199: From my earlier post.

[lovejoy2199]

My earlier post about downloading the viewer.  I tried again, in order to give more information. And wouldn't you know it, this time it worked and I didn't do anything different.  Windows 10. I didn't like it the first time I had it and went back to 7. I have 10 again, and can only hope for the best.  I am sure I am not the only one out there.  Thank you for all the people who tried to help.

[Rolig Loon]

Sometimes your machine just needs a kick to remind it who's boss.